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An Emotion-driven Approach to Hospital Physicians’ Work-Related User Experience

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Åsa CajanderAuthors Info & Claims

NordiCHI '22: Nordic Human-Computer Interaction Conference

Article No.: 42, Pages 1 - 12

https://doi.org/10.1145/3546155.3546684

Published: 08 October 2022 Publication History

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Abstract

Recent studies have found a correlation between information technology use and physician burnout, though little is known about physicians’ workplace user experience. Thus, this paper examines physicians’ work with electronic medication orders through a user experience and well-being lens. We interviewed ten physicians working clinically at a large Swedish hospital and analyzed their experiences qualitatively from an emotion-driven perspective. Participants’ stories were associated with joy, relaxation, confusion, anxiety, and frustration. On this basis, we formulated four UX goals: I feel joy as I complete my IT-supported tasks quickly and effortlessly, the steps I carry out feel meaningful as I understand their purpose, I feel confident on how to proceed to produce the outcome I want, and I experience relaxation as I feel supported in minimizing risk of patient harm. By (re)designing health IT systems and practices to foster these positive experiences, health IT designers may improve physician work well-being.

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Cited By

Butruille JCirnat NAlaoui MSaracco JCousein EChaniaud N(2024)Pharmaceutical analysis of inpatient prescriptions: systematic observations of hospital pharmacists' practices in the early user-centered design phase (Preprint)JMIR Human Factors10.2196/65959Online publication date: 4-Sep-2024
https://doi.org/10.2196/65959
Grundgeiger TJuranz CHurtienne JHappel O(2024)Motives and fluent interaction in clinical documentation: An experience-based design for a documentation tool in anesthesiologyHuman Factors in Healthcare10.1016/j.hfh.2024.1000715(100071)Online publication date: Jun-2024
https://doi.org/10.1016/j.hfh.2024.100071

Index Terms

An Emotion-driven Approach to Hospital Physicians’ Work-Related User Experience
1. Applied computing
  1. Life and medical sciences
    1. Health care information systems
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. HCI design and evaluation methods
      1. User studies

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cover image ACM Other conferences

NordiCHI '22: Nordic Human-Computer Interaction Conference

October 2022

1091 pages

ISBN:9781450396998

DOI:10.1145/3546155

Copyright © 2022 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Published: 08 October 2022

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NordiCHI '22: Nordic Human-Computer Interaction Conference

October 8 - 12, 2022

Aarhus, Denmark

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Cited By

Butruille JCirnat NAlaoui MSaracco JCousein EChaniaud N(2024)Pharmaceutical analysis of inpatient prescriptions: systematic observations of hospital pharmacists' practices in the early user-centered design phase (Preprint)JMIR Human Factors10.2196/65959Online publication date: 4-Sep-2024
https://doi.org/10.2196/65959
Grundgeiger TJuranz CHurtienne JHappel O(2024)Motives and fluent interaction in clinical documentation: An experience-based design for a documentation tool in anesthesiologyHuman Factors in Healthcare10.1016/j.hfh.2024.1000715(100071)Online publication date: Jun-2024
https://doi.org/10.1016/j.hfh.2024.100071

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