Legal

QNAP Helpdesk Term of Service

Revised on July 1st, 2023

QNAP Systems, Inc. (hereinafter referred to as “QNAP”) provides remote support through the QNAP Helpdesk. By enabling remote support through QNAP Helpdesk, you, individually or as an authorized officer or employee of your company, agree to the QNAP Helpdesk terms of service set forth below. Review the terms of service before clicking “Enable Remote Support” on QNAP Helpdesk or TeamViewer.

The QNAP technical support team provides services in accordance with the following terms and conditions:

QNAP terms and conditions

1. By clicking “Enable Remote Support” on QNAP Helpdesk or TeamViewer, you have requested the assistance of the QNAP technical support team through a remote connection to your QNAP Network Attached Storage and network communication products (hereinafter referred to as “Products”).
   The ability for QNAP technical support team to remotely access your computer significantly enhances the quick resolution of your technical issue. By requesting the assistance of QNAP technical support, you understand and authorize QNAP to have partial or full unrestricted access to your Products as well as its contents. The remote support session period begins on the day QNAP Helpdesk generates the Remote Support Private Key (hereinafter referred to as “key”) and ends on the day the key expires.
2. Clicking “Enable Remote Support” does not guarantee that the QNAP technical support team or any QNAP employee will conduct remote support during the remote support session period. You hereby acknowledge and agree that QNAP may verify your remote support request through online verification procedures and require the extension of the key’s validity with your authorization.
3. Although QNAP cannot guarantee that the provision of QNAP remote support will resolve your issue, QNAP will make reasonable efforts to perform support services in a professional manner, to the extent permitted by law.
4. Before enabling remote support, you acknowledge that you have taken the necessary precautions to secure your data. These precautions include moving, backing up, deleting or encrypting any confidential or personal files on your Products before starting the remote support session.
   QNAP does not provide data backup or restoration services during the remote support session. QNAP does not guarantee virus-free operations and will not commit to running virus scans during the remote support session. You are solely responsible for maintaining and backing up all information, files, or any other data and software stored on your device before enabling remote support.
   By starting the remote support session, you acknowledge and agree that QNAP has no responsibility or liability under any circumstance at any time for any loss, corruption, or exposure of data during the session.
5. QNAP may download or use software, inspect system data, take remote control of the Products, and modify its settings with or without additional authorization from you after the remote support session is started. QNAP may also retrieve data including but not limited to system logs, statistical usage information, and system profile information such as hard drive information or running processes during the remote session to solve your issue and continue to use that data to improve product quality after the support session is closed.
6. By starting the remote support session, you acknowledge and agree that QNAP will record the remote support session through photo or video format. The copyright and ownership of such recording belong to QNAP. The recording may be provided to anonymous, affiliated third-parties with or without additional authorization from you. QNAP has no responsibility or liability under any circumstance at any time for the loss, corruption, or exposure of your data caused by recording the session and its subsequent sharing.
7. If you are in any way unsure about the identity, technical ability, or trustworthiness of QNAP and do not wish QNAP to have access to your Products or its data, do not click “Enable Remote Support”.
8. Except for sections 1-7, in no circumstance shall QNAP, its affiliates, or any of their respective officers, shareholders, employees, contractors, or licensors (hereinafter referred to as “QNAP parties”) be liable for any direct, indirect, punitive, special, exemplary, incidental, consequential, or other damages of any kind (including but not limited to hardware and system damage, loss of data, loss of profits, loss of any other economic advantage) arising out of, or in any way connected to the remote support services provided by the QNAP technical support team, any interruption to the use of the remote control service, or any content obtained from or through the remote support service, even if the QNAP parties from which damages are sought have been previously advised of the possibility of such damages.
9. Some QNAP products include third-party software. Third-party software may be subject to their own terms of service. If you need technical support related to these third-party software, contact the third party in accordance with their terms of service.
10. The foregoing terms shall not apply to claims made against QNAP in connection with an existing technical support agreement.
11. Except otherwise specified, QNAP specifically disclaims any and all statutory or implied warranties, related to or arising in any way out of these terms, including any implied warranty or merchantability or fitness for a particular purpose. Except as provided above, in no event shall QNAP have any liability for any direct, indirect, special, incidental, or consequential damages, including but not limited to damages for loss of profit, loss of data, loss of use or equipment or facilities, or interruption of business, arising in any way out of these terms and conditions, under any theory of liability, whether or not QNAP has been advised of the possibility of such damage.
12. QNAP reserves the right, at its sole discretion, to modify or replace these terms of service at any time. If the revision is material, QNAP will provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at QNAP’s sole discretion. Any dispute, claim, or controversy in connection with or arising under the use of QNAP Helpdesk or this terms of service, its construction, existence, interpretation, validity, or any breach hereof which cannot be amicably settled between the QNAP parties and other individuals, groups, organizations or companies (“parties”), shall be governed by the laws of R.O.C. and shall be subject to the jurisdiction of the District Court of Taipei, Taiwan, R.O.C.

Disclaimer

Advice and services provided by QNAP Systems, Inc (“QNAP”) are strictly in response to the question(s) asked and/or the support requested. Remote access to QNAP devices using designated tool(s) may be required for QNAP support staff to render prompt and effective customer service. QNAP has no intention to assume any responsibility or liability through providing advice and/or services. QNAP shall only be responsible for its intentional or gross negligent activities. Any solution plan QNAP proposes shall only become legally binding after both parties execute a written agreement. Proper data backup by the end user is highly recommended as QNAP will not be responsible for any data loss or data damage.  For more information, including technical information updates, please visit https://www.qnap.com/