Soft Skills Training Program - PowerPoint PPT Presentation

Title: Soft Skills Training Program


1
Online Soft Skills Training Program - by Kohli
Finishing School
2
About Kohli Finishing School

• The Kohli Finishing School is an exclusive Soft
  Skills and Image Consulting Institute offering a
  wide spectrum of programs including Wardrobe
  Management, Corporate Training, Image
  Enhancement, Spoken English, the confident child
  and many more.

3
Modules in Soft Skills Training
Customer Service Skills
Goal Setting
Managing Conflict
Team Management Motivational Skills
Transactional Analysis
4
Customer Services Skills
Customer is the king of every business and hence
customer service or customer managamenet skills
are the key area of focus for business growth and
expansion. In the process, it becomes important
to deliver your customer what he or she is
looking for with an assurance of committed,
transparent, and ethical services. Boost your
listening, responsive, and communication skills
through the training modules and build a strong
equation with your customers.
5
Goal Setting
Goal setting is the first step to your career
that takes you to make the right decision of
what is important for you, what you aspire to
achieve in life, and where do you look yourself
years down the line. The process requires
self-analysis, determination, and confidence to
set goals that are realistic, specific,
measurable, attainable, and time-bound.
6
Managing Conflict
Empower your team and your business operations by
beholding the ability to identify, handle, and
manage all sorts of conflicts in a sensible and
effective manner. Imbibe an understanding of how
different people react at different situations
while gaining an insight into how well can you
handle the scenario through various customer
dealing and managing strategies.
7
Team Management Motivational Skills

• Leading your team with the right perspective
  while motivating and facilitating them to pursue
  specific strategies and approaches towards a
  shared organizational goal is the art of
  effective team management.
• This soft skills plays an integral role in
  ensuring that each member of the team is
  motivated to work with determination and passion
  in all essential collaborative activities of an
  organization

8
Transactional Analysis

• Transactional analysis is an important component
  of soft skill training as it defines the study
  of analyzing human behaviour in an interpersonal
  relationship. In an organization, it is very
  important to know analyze your own behaviour as
  well as read the behaviour of your employer,
  co-workers, or customers to ensure a smooth
  relationship is nurtured interchangeably.
• This analysis and reading of behaviour is done by
  identifying the ego state of human brain through
  vocabulary, facial expression, tone, and body
  language.

9
THANK YOU
Follow us on
https/ kohlifinishingschool.com/