IPND Express
A dedicated web-based portal that provides a secure and simplified IPND compliance solution for CSPs.
Introducing IPND Express, a simple and efficient way to ensure compliance with Australian IPND regulations.
The Integrated Public Number Database (IPND) is a list of all Australian phone numbers and related end-user customer information. All carriage service providers (CSPs) with Australian phone numbers are obligated to provide the correct information to the IPND Manager and keep this up to date.
Pivotel has designed the IPND Express portal to make managing your IPND requirements simple and efficient. The solution is a dedicated application that allows CSPs to integrate their Public Number Customer Data (PNCD) directly with the IPND, enabling CSPs to more easily comply with this requirement.
For CSPs, the web-based portal facilitates the seamless entry and management of customer data. You can also view and edit records, monitor the status of submissions and receive instant notification of any errors or rejections, which can be easily identified and amended within the tool itself. The IPND Express portal is compatible with both Pivotel and non-Pivotel supplied numbers.
While complying with IPND regulations is often confusing and complicated, as well as costly when not done correctly, IPND Express helps alleviate these issues for CSPs by providing a simple yet secure solution to ensure compliance with this regulatory requirement.
Why manage your IPND requirements with Pivotel?
IPND Express ensures you meet your IPND obligations as a CSP and provides a simple and efficient way to comply with IPND regulations
Securely transfer your customer data directly into the IPND without the need to spend time altering data into complex IPND formats
Import customer data in bulk or enter manually and have the peace of mind that all submitted data is stored in an encrypted format
Receive notifications of any errors in the data provided with a user-friendly explanation that allows for simple amendments
Ensures address validity via singular live address lookup/auto-complete and meets the Australian Standard AS 4212:2013 requirements
IPND Express is a dedicated portal that includes two-factor authentication (2FA) for logins to ensure secure access
About the Integrated Public Number Database (IPND)
The Integrated Public Number Database (IPND) is a list of all public phone numbers and related customer information. All carriage service providers (CSP) with Australian numbers must ensure that they provide the correct information to the IPND Manager and keep this up to date.
The Integrated Public Number Database (IPND) is a list of all public Australian phone numbers and related customer information. All carriage service providers (CSP) must ensure that they provide the correct information to the IPND Manager and keep it up to date.
Incorrect information in the database can delay emergency responses, stop phone-based emergency warning systems working properly, compromise investigations by law enforcement and national security agencies and mean the wrong information is published in phone directories (for example, private/silent numbers).
Telstra manages the IPND as a condition of its carrier licence. The Australian Communications and Media Authority (ACMA) monitor and enforce CSP compliance.
Part 4 of Schedule 2 of the Telecommunications Act 1997 sets out the rules for CSPs. You must also follow the rules in the Telecommunications (Emergency Call Service) Determination 2019, and the Integrated Public Number Database code. The IPND data industry guideline provides useful guidance for complying with your obligations.
If you're found to not be following the rules, you may:
- receive a formal warning, infringement notice or remedial direction
- be directed to comply with an industry code
- have the regulator carry out an enforceable undertaking
- have the regulator start legal proceedings for civil penalties
If you provide a carriage service to a customer using a public number, you must give the number and the associated customer information to the IPND Manager.
Information you must provide includes:
- the public number
- the name of the customer
- the CSP code you have been given by the IPND Manager
- the service address of the customer
- an alternate address flag to indicate that a service may not be at the customer’s service address (for example, this can apply to calls made from a local service connected to a PABX, or when using services such as VoIP)
- a contact name and number for the customer if the alternate address flag is set to ‘true’
- whether the service is unlisted (private) or listed
- the name and address of the customer to appear in public number directories for listed services
- whether the telephone service is to be used for government, business, charitable or residential purposes
- the type of service (for example, fixed, mobile or data-only service)
You must make sure the information is correct and complete when you give it to the IPND Manager, and that you update it when it changes.
Timeframes for putting data in the IPND are strict. You must upload or update a service the next business day after you start supplying it to the customer, or the customer tells you their information has changed.