Making a complaint and using ADR schemes
Published: 8 March 2024
Last updated: 11 October 2024
You can use this page to see which ADR scheme your provider belongs to.
Call for inputs: review of ADR in the telecoms sector
Published: 29 November 2023
Last updated: 11 October 2024
We are inviting stakeholder comments on our review to consider whether consumers and small businesses are receiving accessible, fair and consistent outcomes from the ADR procedures established under the Act.
Customers to get clearer broadband information
Published: 16 September 2024
Consumers must be told in clear terms about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today.
Report: Complaints about broadband, landline, mobile and pay-TV services
Published: 25 January 2024
Last updated: 25 July 2024
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.
Latest telecoms and pay-TV complaints figures revealed
Published: 25 July 2024
Today we’ve published the latest figures for complaints we’ve received about the UK’s major landline, mobile, broadband and pay-TV providers.
Mobile coverage data availability
Published: 18 July 2024
Communications Market Report 2024: Interactive data
Published: 18 July 2024
Data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties.
The Communications Market 2024
Published: 18 July 2024
Our Communications Market Report (CMR) provides data and commentary on key market developments in the UK communications sector.
Communications Market Report 2024
Published: 18 July 2024
ADR schemes' performance
Published: 26 January 2024
Last updated: 16 July 2024
Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.