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Dynamics 365
Microsoft Dynamics 365

The new era of AI-powered business

Adapt and innovate with intelligent CRM and ERP business applications.
Overview

Shape the future of your business

Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility.
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Put AI to work

Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered experiences available for select licenses at no additional cost.
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Bring data together

Get a complete picture of your entire business by connecting and accessing organizational data from hundreds of sources.
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Increase productivity

Collaborate and be more productive by sharing information and insights in the tools you work in—including Microsoft Teams and Microsoft 365.
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Adapt to what’s next

Quickly modify processes to respond to changing needs by bringing the low-code tools of Microsoft Power Platform together with Dynamics 365.
Solutions

Any organization. Every possibility.

  • Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
  • Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
  • Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations.
  • Be more resilient to increase workforce productivity and uptime while reducing operational costs.
  • Boost performance by connecting people, processes, and data across your small or medium-sized business.
Product demos

Do more with Dynamics 365 and AI

See how AI works with Dynamics 365 applications to give every team an edge.

Close more deals and deepen customer relationships with AI assistance.

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Customer stories

How customers innovate with Dynamics 365

Featured news

What’s new and notable

Announcing Dynamics 365 Contact Center

Deliver intelligent, automated, efficient service across channels with a cloud contact center powered by Microsoft Copilot.

2024 Work Trend Index

75% of knowledge workers around the world use generative AI at work. Are business leaders ready?
Transform how marketers work with AI
Find out how to kickstart marketing campaigns faster and simplify workflows with new capabilities in Copilot in Dynamics 365 Customer Insights.
Lighten your workload with AI
Learn how new Copilot features help you speed through tasks, quickly summarize content, and build momentum to take on your day.
NEXT STEPS
Get started with Dynamics 365

Try for free

Get hands-on experience with Dynamics 365 business applications for 30 days.

Chat with a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 

Request a call back

Have a Dynamics 365 expert contact you

Call a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 

Call 18552700615

  1. [1]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024.
  2. [2]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024.
  3. [3]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.
  4. [4]
    Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March 2024.
  5. [5]
    Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.

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