A support experience above the rest
Technical Support is an important part of the Akamai experience. The award-winning Akamai Compute Support team provides unrivaled expertise 24/7/365, whenever and wherever you need it.
Our Approach
The Akamai Compute Support team goes above and beyond to provide solutions and resources to solve your problems. We work through various channels to help our customers quickly (tickets, emails, phone calls, social media), with technical accuracy and sincerity at the heart of every interaction. We empower every team member to feel confident and capable of handling any issue that comes our way through a robust training and mentorship program.
We love Linux and use it every day. Our environment and the tools we use make it easy to switch between independent, autonomous work and collaboration with colleagues for customer escalations, projects, and product development. Our culture and core values influence everything we do, and we seek every opportunity to improve ourselves, our team, our processes, and the company.
Our Core Values
We strive to provide the best support in the cloud computing industry. When customers say what they love about us, “Customer Support” should be at the top of their list.
- We take exceptional care of our customers. Earning their trust and making them happy are our core responsibilities.
- We provide solutions for our customers. We deal with facts and suggest the best possible solution to every problem. We are enabled to make decisions based on what is best for our customers, our team, and Akamai.
- We provide the best possible update every single time, without exception, when solving problems for our customers.
- We work hard, and we have fun doing it. We create the environment that we want to work in.
- We value remarkable, innovative, and compassionate individuals who have profound impacts on our team. We use open dialogue and the Support Feedback Model to empower each other to seek every opportunity to improve ourselves, our team, our processes, and our company. We come to work every day committed to being better than we were the day before.
The Akamai Compute Support Difference
We believe in providing every opportunity to help our Support team grow and develop their skills. This is beneficial to Akamai, the growth and development of our support team, and our customers in crucial times.
Onboarding and Training
Each Customer Support hire undergoes an intensive internal training class to learn the basics of our cloud computing platform and Linux.
Career Paths and Growth
Customer Support team members have the opportunity to work with senior management to create and develop a plan to progress in the company.
Personal Development
Linux and technology are passions. We promote that all employees take time throughout the week to work on personal projects related to their department but not necessarily their daily tasks.
Interested in joining our team?
We're always looking for talented and dedicated team members. If this sounds like something you'd like to do, check out our careers page and apply for a position. Tech experience isn't a must, but a passion for helping our customers is.
Call Support
855-454-6633
Phone support is available day and night for existing customers, account support, and general inquiries.
U.S. 855-454-6633
Global +1-609-380-7100
Email Us
Contact us at [email protected] if you need help recovering your account credentials or have a general inquiry.