J.D. Power Technology, Media and Telecom

Wireless customers who have stayed with their carrier for more than a year are experiencing higher satisfaction with costs and promotions, according to the J.D. Power 2024 U.S. Wireless Retail Experience Study—Volume 2. “In the past, satisfaction dropped when promotions ended, leading to higher service costs,” said Carl Lepper, senior director at J.D. Power. “Now, many brands are addressing this by managing costs and improving the overall customer experience.” More insights in the press release: https://hubs.la/Q02LzWdy0 #Telecom #Wireless #CustomerSatisfaction

Congratulations to the following mobile network providers for ranking highest in customer satisfaction in their respective categories, according to the J.D. Power 2024 U.S. Wireless Retail Experience Study—Volume 2: Mobile network operator: T-Mobile, for a 14th consecutive volume Full-service mobile virtual network operator: Metro by T-Mobile, for a second consecutive volume Value mobile virtual network operator: Visible by Verizon View the press release for more key study findings and scores for the top mobile network providers: https://hubs.ly/Q02LwxNn0 #JDPowerAwards #Telecom #Wireless #NetworkProviders #CustomerSatisfaction

Intense competition among wireless providers is bringing big benefits to customers. With more incentives and promotions, costs are dropping, making plans more affordable and valuable than ever. Will these positive trends continue? Find out on Aug. 15 when we reveal the results of the J.D. Power 2024 Wireless Retail Experience Study—Volume 2! Learn more: https://lnkd.in/ggatrvuB #Wireless #Internet #Telecom #JDPower

Congratulations to the following mobile network companies for ranking highest in customer satisfaction in their respective categories, according to the J.D. Power 2024 U.S. Wireless Customer Care Study—Volume 2: Mobile network operator: T-Mobile, for a 14th consecutive volume Full-service mobile virtual network operator: Cricket Wireless Value mobile virtual network operator: Consumer Cellular, Inc., for a 17th consecutive volume View the press release for more key study findings and scores for the top mobile network companies: https://hubs.la/Q02JP28H0 #Wireless #Telecom #Internet #CustomerSatisfaction #Technology #JDPowerAwards

“Wireless providers are very dialed into the advantages of first contact problem resolution,” said Carl Lepper, senior director of technology, media and telecom at J.D. Power. “They are supplying their customer service agents with improved call center systems, further assisting fast resolutions and increasing brand image, customer relations and customer experience. As half of wireless customers are using phone support, optimization of these systems not only brings an increase of satisfaction, but also a huge return on investment.” ➡️ Learn more from the J.D. Power 2024 U.S. Wireless Customer Care Study—Volume 2 press release: https://hubs.la/Q02JDGVv0 #Wireless #Telecom #Internet #CustomerSatisfaction #Technology #JDPower

🛜 Great news for wireless providers: satisfaction with digital support channels is on the rise, as customers using websites or apps are encountering fewer challenges when resolving issues. Will satisfaction continue to climb? Find out on Aug. 1 when we announce results of the J.D. Power 2024 U.S. Wireless Customer Care Study—Volume 2. 📩 Contact our TMT team to learn more about wireless!

Wireless Network Quality on the Rise: J.D. Power 2024 Study 📱 Fewer Problems, Higher Satisfaction 📱 The latest J.D. Power 2024 U.S. Wireless Network Quality Performance Study—Volume 2 reveals that with the rise of 5G technology, wireless customers are experiencing fewer issues, leading to higher satisfaction and improved reliability. “Despite a public wireless outage earlier this year, overall problems, especially loading speeds, have decreased,” said Carl Lepper, senior director at J.D. Power. “Mid-band spectrum focus for 5G has balanced speed and coverage, enhancing the mobile user experience.” 📊 Key Findings: - Mid-Atlantic: Verizon Wireless ranks highest. - North Central: UScellular and Verizon Wireless tie for the top spot. - Northeast: Verizon Wireless leads. - Southeast: Verizon Wireless ranks highest. - Southwest: AT&T, T-Mobile, and Verizon Wireless tie. - West: Verizon Wireless ranks highest. Discover more about the study and how wireless networks are keeping up with demand: https://hubs.la/Q02H70Qj0 #WirelessNetwork #5G #CustomerSatisfaction #NetworkQuality #Telecom #MobileTech

🔍 Boosting Satisfaction: Key Insights from J.D. Power 2024 U.S. Business Internet Satisfaction Study 🔍 Proactive communication and digital account management tools are essential to boost satisfaction among business internet customers. The latest study finds that internet reliability and effective outage communication are critical for small businesses, while medium and large businesses benefit significantly from robust digital account management. 📈 Top Performers: - Large Enterprise: AT&T ranks highest for the seventh consecutive year. - Medium Business: AT&T leads again, followed by Verizon. - Small Business: Verizon ranks highest, with AT&T and Frontier Internet tying for second. Discover more insights and the full rankings: https://hubs.la/Q02GfFNT0 #BusinessInternet #CustomerSatisfaction #JDPower #DigitalTools #ProactiveCommunication #InternetReliability #BusinessTechnology

🛜 Younger generations, especially Gen Z, have high expectations for their wireless networks. They spend, on average, five times more time on their devices daily compared to Pre-Boomers, emphasizing the need for fast and reliable networks. 💭 Want more insights into wireless networks? Visit: https://hubs.la/Q02DWK8-0 👉 Join us on July 18 for the results of the J.D. Power 2024 U.S. Wireless Network Quality Study—Volume 2. #GenZ #WirelessNetworks #Wifi #Internet #Telecom #Wireless

Ready to cut the cord? Fixed wireless internet might be the future of connectivity! A J.D. Power survey found that 5G home internet rivals fiber for performance and reliability—a shocking finding given fiber’s reputation for superior speed. Fixed wireless is also notably cost-effective, with 5G home internet leading fiber in cost-of-service by more than 60 points (on a 1,000-point scale). “A lot of the concerns I had heard about fixed wireless access were that it's just never going to be as fast as fiber,” says Carl Lepper, senior director of the technology, media and telecommunications intelligence practice at J.D. Power. “But for a lot of people, affordability trumps that. And it’s not often that you need super-fast speeds, depending on how you're using your internet.” Learn more from CNET: https://hubs.la/Q02C6sJF0 #Internet #Wifi #InternetCompany #Telecom #5G #Fiber #FixedWireless