Congratulations to State Farm for ranking highest among individual life insurance providers for a fifth consecutive year, according to the J.D. Power 2024 U.S. Individual Life Insurance Study! Insights and rankings in the press release: https://hubs.la/Q02T4PJ00 #JDPowerAwards #LifeInsurance #Insurance #InsurancePlans
J.D. Power Insurance Intelligence
Market Research
Troy, Michigan 529 followers
The source for industry insights
About us
J.D. Power is the independent source of insights, solutions and data for the insurance industry’s toughest challenges.
- Website
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http://www.jdpower.com/business/industry/insurance
External link for J.D. Power Insurance Intelligence
- Industry
- Market Research
- Company size
- 501-1,000 employees
- Headquarters
- Troy, Michigan
- Founded
- 1968
- Specialties
- Customer Experience, Customer Experience Benchmarking, Customer Experience Improvement, Insurance digital experience, Insurance brand awareness, Customer experience tracking, Customer experience technology, and Insurance strategy
Updates
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The life insurance industry is at a turning point, grappling with slow growth and a generational shift that hinges on attracting Millennial and Gen Z customers. To win over these new customer segments, insurers are focusing on clearer communication and building trust, according to the J.D. Power 2024 U.S. Individual Life Insurance Study. 🔑 Key insights: - Just 29% of life insurance customers say they “strongly agree” their insurer makes complex policies simpler and just 61% say their agent or advisor explains things in terms they can understand. Among members of Gen Z, that number falls to 57%. - Fewer than three-fourths (72%) of life insurance customers say their policy completely meets their future needs. By personalizing communication and making policies easier to understand, insurers can significantly improve customer satisfaction and better meet their needs. More insights in the press release: https://hubs.la/Q02SQx740 #LifeInsurance #Insurance #InsurancePlans
J.D. Power 2024 U.S. Individual Life Insurance Study
jdpower.com
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The J.D. Power 2024 U.S. Life Insurance Study results are now available to subscribers! Watch out for our press release on Oct. 10 and join us on Oct. 15 for a complimentary webinar in which we'll dive into this year's findings. Register now: https://hubs.la/Q02SrYPq0 #Webinar #LifeInsurance #JDPower
Webinar: J.D. Power 2024 U.S. Life Insurance Study
register.gotowebinar.com
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Mark Garrett, director of insurance intelligence at J.D. Power, will be hitting the ITC Vegas stage this month to explore the influence of digital claims on the overall insurance customer experience. Don't miss his session! Register now: https://hubs.la/Q02RXZtC0 #ITCVegas #Insurance #InsuranceIndustry #InsuranceEvent #Events
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Congratulations to these insurers for ranking highest in satisfaction in their respective segment, according to the J.D. Power 2024 U.S. Independent Agent Satisfaction Study, agent satisfaction: Personal lines: Erie Insurance Group Commercial lines: Auto-Owners Insurance Study insights and scores for the top insurers: https://hubs.la/Q02RJN_y0 #JDPowerAwards #Insurance #InsuranceIndustry #InsuranceAgents #IndependentInsurance
2024 U.S. Independent Agent Satisfaction Study
jdpower.com
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Independent insurance agents are facing tougher markets, but they’re rising to the challenge. According to the J.D. Power 2024 U.S. Independent Agent Satisfaction Study, agent satisfaction—especially in commercial lines—has hit an all-time high. 🔑 Key insights: - Commercial lines satisfaction surpasses personal lines for the first time. - Agents are working harder due to stricter underwriting and fewer eligible clients. - Many are proactively shopping for clients to find better rates and coverage. - Insurers are building loyalty through improved quoting tools, agent training and meaningful incentives. 👉 Read the press release for more insights: https://hubs.la/Q02RyPxt0 #Insurance #InsuranceIndustry #InsuranceAgents #IndependentInsurance
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Congratulations to these insurance providers for ranking highest in customer satisfaction in their respective segment, according to the J.D. Power 2024 U.S. Home Insurance Study: Homeowner insurance: Chubb Renters insurance: Erie Insurance Group, for a second consecutive year Study findings and scores for the top providers in the press release: https://hubs.la/Q02QPLzR0 #JDPowerAwards #HomeInsurance #Insurance #InsurancePlans #InsurancePremiums #InsuranceShopping
2024 U.S. Home Insurance Study
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Get ready for an exciting new episode of the Insurance Intelligence podcast! This episode, we’re joined by Amy Feeman from the J.D. Power Consumer Insights Division for an in-depth dive into the evolving role of insurance agents in today’s fast-changing market. Curious about how the agent-consumer relationship is transforming? Wondering how carriers can supercharge agents to deliver top-tier customer experiences? Don't miss out! Catch it now: https://hubs.la/Q02QF7bz0 #Insurance #InsuranceAgents #Agents #ConsumerInsights
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Home and renters insurance costs have surged past inflation and outpaced the average auto insurance rate hikes during the past year, according to the J.D. Power 2024 U.S. Home Insurance Study. 🔑 Key insights: - Rising costs drive increased shopping, decreased satisfaction: Among homeowners hit with an insurer-initiated rate increase, 37% are likely to shop for a new policy, with high rates being the top reason. Satisfaction among these customers drops to 594 (on a 1,000-point scale), which is 92 points lower than those who did not receive an insurer-initiate rate increase. - Bundling on the decline: Bundling home and auto policies has declined significantly in 2024 compared with 2023, but there is growing intent to switch auto insurance without switching home insurance. More insights in the press release: https://hubs.la/Q02Q1mF-0 #HomeInsurance #Insurance #InsurancePlans #InsurancePremiums #InsuranceShopping
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✨ Be the first to know: Study subscribers gain exclusive early access to the J.D. Power 2024 U.S. Home Insurance Study results! With the public announcement just days away, secure your spot on the mailing list now to receive the press release directly in your inbox. Stay ahead in understanding the latest trends and insights on insurance satisfaction. ❗️Don't miss out – join the list today: https://hubs.la/Q02PpxYs0 #Insurance #InsuranceInsights #CustomerSatisfaction #HomeInsurance