Joseph Duffy on Leveraging Design Thinking for Digital Workplace Transformation How can organizations successfully approach digital workplace transformations? Watch Joseph explain how Design Thinking helps companies empathize with employees and end users and align stakeholders around a North Star vision, creating best-in-class user experiences to drive transformation. infy.com/478YByr #DesignThinking #DigitalWorkplace #GartnerDW #NextAtWork Chidambaram Ganapathi | Purnima Rajta Dhillon I Rashmi Joshi I Karan M. I Sujeet Kumar | WongDoody
Infosys Digital Workplace Services
Digitizing hybrid workplaces, Redesigning the physical workspaces and Prioritizing organizational well-being.
Updates
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The future of work demands a focus on #employeeexperience, emphasizing the importance of ‘experience per square meter’. The article by Chidambaram Ganapathi and Priyanka Haldipur published in IKI, highlights that replacing traditional SLAs with Experience Level Agreements (XLAs) can enhance the quality of employee interactions, contributing to a more satisfied and effective workforce. Read the article – infy.com/4dLkPZA and discover how, despite the challenges in implementing XLAs, the strategic use of AI powered tools and Experience Management Office (XMO) can help you deploy them successfully. Shishank Gupta I Samad Masood | Aanand Kumaraswamy P. | Purnima Rajta Dhillon I Rashmi Joshi | Karan M. I Sujeet Kumar | Infosys Knowledge Institute #FutureOfWork #SLAsToXLAs #DigitalWorkplace
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Rohit Verma on Driving Innovation in the Automobile Industry with Digital Workplace Solutions In the ever-evolving landscape of the #automobileindustry, how can companies ensure seamless global collaboration and accelerate business growth? Watch Rohit share insights on how #digitalworkplace services, including cloud enablement and collaboration solutions, are empowering global automotive giants to work together and innovate at scale. Here’s how we do it: infy.com/3ANg0k3 #CloudCollaboration #GartnerDW #NextAtWork Chidambaram Ganapathi I Purnima Rajta Dhillon I Rashmi Joshi I Karan M. I Sujeet Kumar
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Infosys Digital Workplace Services reposted this
“It’s not about the products and services that we bring necessarily but it’s about how we bring that together to solve a customer need,” says Chidambaram Ganapathi, AVP and Practice Head, Digital Workplace Services at Infosys. Hear more about what stands out about Lakeside’s collaborative partnership with Infosys to drive forward digital workplace solutions. Matthew McGuire Shruti Shrivastava Misra Heather Reifschneider Purnima Rajta Dhillon
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Infosys Digital Workplace Services reposted this
How can enterprises incorporate experience level agreements (XLAs) into the service delivery process and enhance employee experience? Read here: infy.com/3MlfNae The emphasis on wanting to deliver personalized and tailor-made service delivery experiences to employees adds to the relevance of experience level agreements (XLAs) as they help measure the quality of employees’ experiences and enhance them. Priyanka Haldipur Samad Masood Chidambaram Ganapathi Shishank Gupta Aanand Kumaraswamy P. Purnima Rajta Dhillon Geetanjali Joshi Infosys Digital Workplace Services #XLAs #AI #employeeexperience
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Samad Masood on Employees’ Trust in AI and Automation In an AI-driven world, how can IT service providers humanize the systems used in the workplace to build trust and empower employees? Samad Masood shares his perspective on the importance of building employees’ trust in AI. He believes this requires transparent, ethical AI systems aligned with familiar work processes. As AI integration grows, fostering trust is crucial for maximizing employees’ capabilities. Here’s how we do it: infy.com/472AfGw #HumanizingWork #EmployeeExperience #NextAtWork #GartnerDW Chidambaram Ganapathi | Priyanka Haldipur I Shishank Gupta I Purnima Rajta Dhillon I Rashmi Joshi I Karan M. I Sujeet Kumar I Infosys Knowledge Institute
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Srinivas Hari Vembar on ‘The Role of AI and Empathy in the Workplace’ As AI and chatbots become more integrated into the workplace, how do we ensure the human touch is not lost? Watch Srini discuss the importance of balancing automation with emotional intelligence and empathy and how a ‘Phygital’ approach can enhance the user experience and productivity. Know more here - infy.com/4cycPtP #WorkplaceInnovation #DigitalEmpathy #NextAtWork #GartnerDW Chidambaram Ganapathi I Charlotte Fernandes | Purnima Rajta Dhillon I Rashmi Joshi | Karan M. | Sujeet Kumar
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Shishank Gupta on Rethinking Digital Experience Measurement In the digital era, are you measuring the effectiveness of your #digitalworkplace initiatives in the right way? Watch Shishank Gupta share his insights on measuring outcomes from the end user’s perspective which requires a new mindset and innovative thinking to enhance the digital experience for workers. Here’s how we do it: infy.com/3SXpdMZ #ITServices #WorkplacePerformance #NextAtWork #GartnerDW Chidambaram Ganapathi I Purnima Rajta Dhillon I Rashmi Joshi I Karan M. I Sujeet Kumar
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Insights on Humanizing Workplace Experiences with Chidambaram Ganapathi With #GenAI becoming integral to the modern workplace, how do you humanize your workplace experiences? Chidambaram Ganapathi sheds light on the importance of human-centric work environments and how Infosys helps clients transform work, workforce, and workspace into more human-centric environments. Find out here: infy.com/3WDiN6C #HumanizingWork #NextAtWork #GartnerDW Shishank Gupta I Purnima Rajta Dhillon I Rashmi Joshi | Karan Mukesh Mehta I Sujeet Kumar
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Infosys Digital Workplace Services reposted this
We are excited to share that #WESCO is a finalist for the 14th annual Constellation SuperNova Awards in the Next-Generation Customer Experience category! This nomination highlights Infosys’ outstanding work in revolutionizing Wesco’s #CRM systems, enhancing operations, and boosting business performance and customer experience. Vote for us—every vote counts! Polls are closing on August 30th. bit.ly/3YzM1Wr #SupernovaAwards2024 #NextGenCX #DigitalTransformation #MicrosoftDynamics #MSPartner #TotalHumanExperience Shishank Gupta I Anand Iyer I Sankar Konduru I Vivin George I Sachin Bery I Madhusudhan Ravichandran I Sanjay Ladha I Raj Srinivasan I Suman Shrivatsav I Satyanarayana Cholety
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