High-success customer service organizations balance their goals instead of just emphasizing reducing volume in assisted channels. Learn more about optimizing goal-oriented journeys that support positive customer service experiences: https://gtnr.it/3AnYl28 #GartnerCSS #CustomerService #CustomerExperience
Gartner for Customer Service & Support
Information Services
Stamford, Connecticut 4,315 followers
Gartner delivers actionable, objective insight to customer service & support leaders and their teams.
About us
Gartner for Customer Service and Support provides service leaders and their teams with actionable objective insight, expert guidance and practical tools for smarter decisions and stronger performance on an organization's mission-critical priorities including: • Maintaining customer loyalty while containing costs • Optimizing service channel strategy • Hiring, developing and retaining high-potential frontline staff • Making smarter digital and technology decisions, Gartner's unique approach is grounded in objective research combining data-driven benchmarking, expert guidance and peer-sourced insights. We partner with our clients to deliver unrivaled guidance delivered through a high-touch service at a fraction of the cost of traditional alternatives like consultants. Community guidelines: https://gtnr.it/3tceMrU
- Website
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https://www.gartner.com/en/customer-service-support?utm_medium=social&utm_source=linkedin&utm_campaign=SM_GB_YOY_GTR_SOC_SF1_SM-BIO-LI
External link for Gartner for Customer Service & Support
- Industry
- Information Services
- Company size
- 10,001+ employees
- Headquarters
- Stamford, Connecticut
Updates
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CEOs prioritize growth, tech investment, and workforce productivity, yet fewer than 15% of organizations have a mature digital workplace to support AI innovations at scale. Join our complimentary leadership webinar to discover key techniques and technologies underpinning the augmented connected workforce. Secure your spot now: https://gtnr.it/4e24zDj #AI #DigitalWorkplace #FutureOfWork
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Organizations using customer survey data alone to gauge self-service effectiveness get a limited view of the customer experience. For a more accurate measure of self-service success, consider these metrics: https://gtnr.it/4cvrs0P #GartnerCSS #CustomerEngagement #SelfService #CustomerSuccess
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63% of service organizations report having separate dashboards for different channels. Uncover the pathway to a unified approach that aligns your metrics with your business objectives for more cohesive and actionable insights: https://gtnr.it/3YYMVfo #GartnerCSS #ServiceLeaders #CustomerService #MetricsEvaluation
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Whereas traditional budgeting typically assumes a year-on-year continuation of activity and cost, ZBB forces stakeholders to review all expenses and ensure resources and budget allocations align with strategic priorities. Use it to rightsize your function’s budget: https://gtnr.it/3T4hahb #Budgeting #Leadership #CostSaving
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Explore our four-part series of the top most viewed and highly-rated Gartner webinars that focus on four key parts to the GenAI strategic journey: ✅ Vision ✅ Value ✅ Risk ✅ Adoption Tune in now: https://gtnr.it/3RIGKb6 #GenerativeAI #GenAI #Leadership #Webinar
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It's time to put the focus back on what truly matters: the people involved, the processes followed, and the metrics measured. Uncover how to achieve knowledge management success by prioritizing your people over technology: https://gtnr.it/3yGHwz7 #GartnerCSS #ServiceLeaders #CustomerService #KnowledgeManagement
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Seeking a comprehensive solution to measure and improve your customer service and support function? Discover a comprehensive solution that measures performance across five objectives and 19 functional activities: https://gtnr.it/3MfNolN #GartnerCSS #CustomerExperience #CustomerService
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90% of customer service leaders want to improve the current 14% self-service success rate. To enhance modern service delivery and meet evolving customer demands, focus on these key areas: https://gtnr.it/4dRtiKn #GartnerCSS #SelfService #CustomerService #CX
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Customer service AI capabilities can reduce operating expenses, improve CX, and identify value enhancement opportunities. Discover 18 use cases for leveraging AI within customer service operations with our prism: https://gtnr.it/3YTQtji #GartnerCSS #CustomerService #AI #ArtificialIntelligance
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