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An empirical study of the impact of user involvement on system usage and information satisfaction

Authors:

Jack J. Baroudi,

Margrethe H. Olson,

Blake IvesAuthors Info & Claims

Communications of the ACM, Volume 29, Issue 3

Pages 232 - 238

https://doi.org/10.1145/5666.5669

Published: 01 March 1986 Publication History

Abstract

"User involvement" in information system development is generally considered an important mechanism for improving system quality and ensuring successful system implementation. The common assumption that user involvement leads to system usage and/or information satisfaction is examined in a survey of 200 production managers. Alternative models exploring the causal ordering of the three variables are developed and tested via path analysis. The results demonstrate that user involvement in the development of information systems will enhance both system usage and the user's satisfaction with the system. Further, the study provides evidence that the user's satisfaction with the system will lead to greater system usage.

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Index Terms

An empirical study of the impact of user involvement on system usage and information satisfaction

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Reviews

Reviewer: John M. Hammer

User involvement during system design could conceivably cause improved user satisfaction, system utilization, or both. In addition, satisfaction could cause improved utilization, or vice versa. The causal connection between these three is examined via a survey. It was found that involvement caused increased satisfaction and utilization, and in addition that satisfaction caused increased usage.

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Information & Contributors

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Published In

cover image Communications of the ACM

Communications of the ACM Volume 29, Issue 3

The MIT Press scientific computation series

March 1986

71 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/5666

Editor:
Peter J. Denning

Issue’s Table of Contents

Copyright © 1986 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Publication History

Published: 01 March 1986

Published in CACM Volume 29, Issue 3

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