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The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work

Authors:

Hanna Maria Kaarina Koskinen,

Petri Mannonen,

Maiju AikalaAuthors Info & Claims

NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction

Article No.: 58, Pages 1 - 12

https://doi.org/10.1145/3679318.3685394

Published: 13 October 2024 Publication History

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Abstract

Our everyday working life is an experience rich. The multifaceted nature of operator experiences in process control activity is a critical yet underexplored domain. We aim to study the rich tapestry of emotions and experiences that operators encounter, ranging from triumphant problem-solving to the intense pressure of emergency situations. However, these experiences that provide opportunities for learning and growth, and make the work rich in content have not been fully utilized in system design so far. By examining multiple case studies within the oil refining and the paper and pulp industries, this paper seeks to illuminate the nuanced ways in which these experiences can inform and enhance system design. Our goal is to harness these insights to foster the development of advanced, sustainable process control systems that are attuned to the real-world experiences of operators. Thus, the paper contributes to laying a better basis for experience-driven design of process control systems.

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Cited By

Gutiérrez LGuerrero CBetts MJabba DNieto WLópez-Ospina H(2024)Computer Architecture for Industrial Training EvaluationApplied System Innovation10.3390/asi80100068:1(6)Online publication date: 27-Dec-2024
https://doi.org/10.3390/asi8010006
Hunter MKwon H(2024)Enhancing Existing Reality: A Theoretical Analysis of User-focused Mixed Reality ResearchArchives of Design Research10.15187/adr.2024.11.37.5.24537:5(245-268)Online publication date: 30-Nov-2024
https://doi.org/10.15187/adr.2024.11.37.5.245

Index Terms

The Process is Under Control! Understanding the Building Blocks of User Experience in Operator Work
1. Human-centered computing
  1. Human computer interaction (HCI)
  2. Interaction design
    1. Interaction design process and methods

Index terms have been assigned to the content through auto-classification.

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NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction

October 2024

1236 pages

ISBN:9798400709661

DOI:10.1145/3679318

Copyright © 2024 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Association for Computing Machinery

New York, NY, United States

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Published: 13 October 2024

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NordiCHI 2024

NordiCHI 2024: Nordic Conference on Human-Computer Interaction

October 13 - 16, 2024

Uppsala, Sweden

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Cited By

Gutiérrez LGuerrero CBetts MJabba DNieto WLópez-Ospina H(2024)Computer Architecture for Industrial Training EvaluationApplied System Innovation10.3390/asi80100068:1(6)Online publication date: 27-Dec-2024
https://doi.org/10.3390/asi8010006
Hunter MKwon H(2024)Enhancing Existing Reality: A Theoretical Analysis of User-focused Mixed Reality ResearchArchives of Design Research10.15187/adr.2024.11.37.5.24537:5(245-268)Online publication date: 30-Nov-2024
https://doi.org/10.15187/adr.2024.11.37.5.245

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