research-article

How Recent Migrants Develop Trust Through Community Commerce: The Emergence of Sociotechnical Adaptation

Authors:

Joey Chiao-Yin Hsiao,

Sylvia Darling,

Tawanna R. DillahuntAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 7, Issue CSCW1

Article No.: 135, Pages 1 - 24

https://doi.org/10.1145/3579611

Published: 16 April 2023 Publication History

Abstract

Trust is key to community commerce or peer-to-peer e-commerce where transactions happen within local communities. Trust is especially vital among migrants who move to new countries and need time to develop trust after arrival. To understand migrants' trust development in community commerce and its potential and challenges for supporting their transition to the United States, we conducted 24 semi-structured interviews with migrants who had lived there for three years or less. We highlight practices embedded in difficulties engaging with technologies in a new place. We identify four forms of migrants' trust and show how their offline experiences with local communities reflect their online trust development in community commerce and vice versa, thereby creating unique challenges in their adaptation to new technologies. We coin the term sociotechnical adaptation to frame migrants' distinctive adjustments to social media technologies in a new country. We conclude with implications for creating community commerce platforms that foster migrants' trust and a reflection on how sociotechnical adaptation may vary among diverse migrant populations.

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How Recent Migrants Develop Trust Through Community Commerce: The Emergence of Sociotechnical Adaptation

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 7, Issue CSCW1

CSCW

April 2023

3836 pages

EISSN:2573-0142

DOI:10.1145/3593053

Editor:
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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 16 April 2023

Published in PACMHCI Volume 7, Issue CSCW1

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Truong LLee SSawhney N(2024)Enhancing Conversations in Migrant Counseling Services: Designing for Trustworthy Human-AI CollaborationProceedings of the ACM on Human-Computer Interaction10.1145/36870348:CSCW2(1-25)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687034
Pyle CZhang BHaimson OAndalibi N(2024)"I'm Constantly in This Dilemma": How Migrant Technology Professionals Perceive Social Media Recommendation AlgorithmsProceedings of the ACM on Human-Computer Interaction10.1145/36373428:CSCW1(1-33)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637342
Noh HYoon SJo HVan Kleek MKang Y(2024)Starting a New Life after Crossing the Tumen River: How North Korean Defectors Use Digital Technology in TransitionProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642892(1-26)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642892

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