research-article

Accessibility and usability problems encountered on websites and applications in mobile devices by blind and normal-vision users

Authors:

Michael Crystian Nepomuceno Carvalho,

Felipe Silva Dias,

Aline Grazielle Silva Reis,

André Pimenta FreireAuthors Info & Claims

SAC '18: Proceedings of the 33rd Annual ACM Symposium on Applied Computing

Pages 2022 - 2029

https://doi.org/10.1145/3167132.3167349

Published: 09 April 2018 Publication History

Abstract

This paper aimed to investigate the accessibility problems encountered by visually disabled and mainstream users on websites and native applications using mobile devices. A total of 10 participants, consisting of 6 blind users and 4 mainstream users took part in this study. A sample of 4 websites and their respective 4 native applications from commercial and governmental organizations were selected and evaluated by means of usability tests. The evaluation resulted in a total of 514 problems encountered, being 409 by blind users and 105 by normal-vision users. The most frequent and most severe problems encountered by blind users on the mobile applications and websites are detailed and compared to the impact they had on mainstream users. The results show initial evidence of critical problems that need to be addressed in the development of mobile applications and websites. Further, they point out to the need of performing more in-depth investigation of accessibility problems encountered by users with visual disabilities to establish effective recommendations to designers. The paper also showed that blind users were more severely impacted by problems in such devices than normal-vision users.

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Cited By

Xie IChoi WWang SLee HHong BWang NCudjoe E(2024)Help-Seeking Situations Related to Visual Interactions on Mobile Platforms and Recommended Designs for Blind and Visually Impaired UsersJournal of Imaging10.3390/jimaging1008020510:8(205)Online publication date: 22-Aug-2024
https://doi.org/10.3390/jimaging10080205
Seixas Pereira LMatos MDuarte C(2024)Exploring Mobile Device Accessibility: Challenges, Insights, and Recommendations for Evaluation MethodologiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642526(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642526
Teixeira PTeixeira LEusébio C(2024)Evaluating both usability and accessibility: the case of access@tour by action – a digital solution for accessible tourismDisability and Rehabilitation: Assistive Technology10.1080/17483107.2024.2409810(1-17)Online publication date: 30-Sep-2024
https://doi.org/10.1080/17483107.2024.2409810
Show More Cited By

Index Terms

Accessibility and usability problems encountered on websites and applications in mobile devices by blind and normal-vision users
1. Human-centered computing
  1. Accessibility
    1. Accessibility design and evaluation methods

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Published In

cover image ACM Conferences

SAC '18: Proceedings of the 33rd Annual ACM Symposium on Applied Computing

April 2018

2327 pages

ISBN:9781450351911

DOI:10.1145/3167132

Conference Chairs:
Hisham M. Haddad
Kennesaw State University
,
Roger L. Wainwright
University of Tulsa
,
Richard Chbeir
University of Pau & Pays Adour, France

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGAPP: ACM Special Interest Group on Applied Computing

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 09 April 2018

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Funding Sources

Conselho Nacional de Desenvolvimento Cientifico e Tecnologico
FAPEMIG
UFLA

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SAC 2018

Sponsor:

SIGAPP

SAC 2018: Symposium on Applied Computing

April 9 - 13, 2018

Pau, France

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Overall Acceptance Rate 1,650 of 6,669 submissions, 25%

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SAC '25

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The 40th ACM/SIGAPP Symposium on Applied Computing

March 31 - April 4, 2025

Catania , Italy

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Citations

Cited By

Xie IChoi WWang SLee HHong BWang NCudjoe E(2024)Help-Seeking Situations Related to Visual Interactions on Mobile Platforms and Recommended Designs for Blind and Visually Impaired UsersJournal of Imaging10.3390/jimaging1008020510:8(205)Online publication date: 22-Aug-2024
https://doi.org/10.3390/jimaging10080205
Seixas Pereira LMatos MDuarte C(2024)Exploring Mobile Device Accessibility: Challenges, Insights, and Recommendations for Evaluation MethodologiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642526(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642526
Teixeira PTeixeira LEusébio C(2024)Evaluating both usability and accessibility: the case of access@tour by action – a digital solution for accessible tourismDisability and Rehabilitation: Assistive Technology10.1080/17483107.2024.2409810(1-17)Online publication date: 30-Sep-2024
https://doi.org/10.1080/17483107.2024.2409810
Hersh MLeporini BBuzzi M(2024)A comparative study of disabled people's experiences with the video conferencing tools Zoom, MS Teams, Google Meet and SkypeBehaviour & Information Technology10.1080/0144929X.2023.228653343:15(3777-3796)Online publication date: 9-Jan-2024
https://doi.org/10.1080/0144929X.2023.2286533
Lu JLiu YShen SRen H(2024)Exploration of a method for insight into accessibility design flaws based on touch dynamicsHumanities and Social Sciences Communications10.1057/s41599-024-03234-811:1Online publication date: 1-Jun-2024
https://doi.org/10.1057/s41599-024-03234-8
Hamideh Kerdar SBächler LKirchhoff B(2024)The accessibility of digital technologies for people with visual impairment and blindness: a scoping reviewDiscover Computing10.1007/s10791-024-09460-727:1Online publication date: 1-Aug-2024
https://doi.org/10.1007/s10791-024-09460-7
Sulong SYusof R(2024)Developing a blind user mental model (BlUMM) for web browsingUniversal Access in the Information Society10.1007/s10209-023-01035-523:3(1343-1367)Online publication date: 1-Aug-2024
https://dl.acm.org/doi/10.1007/s10209-023-01035-5
Šumak BKous KMartínez-Normand LPekša JPušnik M(2023)Identification of Challenges and Best Practices for Including Users with Disabilities in User-Based TestingApplied Sciences10.3390/app1309549813:9(5498)Online publication date: 28-Apr-2023
https://doi.org/10.3390/app13095498
Mateus DSouza MFreire A(2023)Accessibility of Mobile Apps for Visually Impaired Users: Problems Encountered by User Evaluation, Inspections and Automated ToolsProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638101(1-11)Online publication date: 16-Oct-2023
https://dl.acm.org/doi/10.1145/3638067.3638101
Garcia Ade Lara SDuarte LFortes RRodrigues K(2023)Early accessibility testing – an automated kit for Android developersProceedings of the 29th Brazilian Symposium on Multimedia and the Web10.1145/3617023.3617028(11-15)Online publication date: 23-Oct-2023
https://dl.acm.org/doi/10.1145/3617023.3617028
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