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Unified Communications Business Phone Systems

What is Unified Communications?

Organizations are getting smarter and more efficient with how they help their employees, end users and customers. Unified Communications (UC) is the all-encompassing term for phone systems that do more than just voice calls. They can communicate via SMS text messaging, chat with teams, make video calls and manage calendars, all in one app.

 By consolidating these tools into one app, UC simplifies communication and enhances productivity, making it an invaluable asset for modern businesses.

Check out the features of Unified Communications
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Bring Your Workforce Together with a Unified Communication System

Mobile Unified Communications

Collaborate from Anywhere

Collaborate from anywhere on any device via voice, video and instant messaging. All of your desktop apps are also available on your phone in one simple app.

Secure unified communications platform

Secure Cloud &
On-Premise Hosting

No matter where you choose to host your phone system, be it on-site or in the cloud with UCaaS, we'll work with you to find the best Unified Communications solution for your business.

Call Center Tracking

Reporting & Analytics

Advanced reporting and analytics give you insight into what's going on in your communication and collaboration tools. Track the activity of your call center and individual teams.

Managed unified communications call centers

Call Center /
Contact Center

Increase the efficiency of your contact center by going beyond just phone conversations. With Unified Communications, your agents can talk via email, chat, SMS texting and phone.

 

Simplify Your Communication with UC

If managing a phone system isn’t for you, Unified Communications as a Service (UCaaS) is the ideal solution. With UCaaS, there’s no need to worry about maintenance or management. Simply pay a monthly fee, and enjoy a seamless, hassle-free communication experience.

 

Loffler's UC Solutions Include:

 

 

Loffler Elevate Unified Communications

8x8 Office Phone Systems

Ring Central Commercial Phone Systems

Mitel Business Phone Systems

Zoom Phone Logo

 

Discover the Power of Unified Communications: Key Features

Unified communications services revolutionize how organizations support their employees, end users, and customers by integrating multiple communication tools into a single, cohesive platform. UC encompasses a wide range of features designed to enhance productivity and streamline communication.

Communication Tools

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Voice Calls 

Voice communication has been essential for over a century, but many now prefer text or video. A versatile phone system supporting SMS, social media, and instant messaging is crucial.

Despite the shift, voice remains key in unified communications.

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Instant Messaging 

Instant messaging enhances internal communications by providing quick responses, even when coworkers are unavailable. 

Using instant messaging within a Unified Communications (UC) system is more efficient than switching devices or apps. UC integrates all communication tools into one app, streamlining conversations and improving productivity. 

 

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Mobility

With a single, efficient app, you can access all your desktop applications on your tablet and phone. This app ensures full functionality on mobile devices, delivering high performance whether you’re at home, in a hotel, or on the go. Simply log in with your credentials to access everything you need.

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Fax 

Fax, a long-standing communication method, is now integrated into the Unified Communications  (UC) platform. This eliminates the need for bulky, expensive fax machines, as all necessary features are available within your UC system. 

Collaboration Tools

Team Messaging/Group Messaging 

Enhance collaboration by communicating with entire teams without meetings or calls. Streamline problem-solving, reduce email threads, and consolidate conversations into a single feed. Share and store documents easily, providing instant feedback and access to important files. 

Calendar Integration 

Seamlessly integrate with your calendar, allowing you to manage your day within a single app. View your schedule, join meetings, and handle tasks without switching between different calendars or applications. 

Presence 

Presence features show coworkers’ availability, improving efficiency. For example, if Greg is on the phone, you can message him instead of calling or visiting his office, saving time. 

On-premise systems offer the best presence features, while cloud systems may have less complete information due to third-party devices. 

Unified Communications Collaboration Tools
Unified Communications Conferencing Features

Audio Conferencing 

Easily connect three or more people on a voice call with a simple web link, synced with your calendar. 

Web Conferencing 

Build on audio conferencing by sharing screens for presentations and collaborative control, ensuring clarity and alignment. 

Video Conferencing 

Enhance collaboration further with video, allowing participants to see each other, improving engagement and understanding. 

Reporting and Analytics

 

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Advanced Reporting and Analytics 

Gain insights into your communication patterns and performance with advanced reporting and analytics tools. These features help you make data-driven decisions to improve efficiency and productivity.

 

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Call Recording 

Record calls for training, quality assurance, and compliance purposes. Easily access and review recorded calls within your Unified Communications system.

Customer Experience and Engagement

 

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Interactive Video Response 

Engage customers with interactive video responses, providing a more personalized and dynamic communication experience.

 

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Call Center/Contact Center 

Optimize customer service with a fully integrated call center/contact center solution. Manage customer interactions efficiently and improve response times.

Security

Concerns about phone system security are common today. However, UC systems offer robust protection. Traditional phone systems are vulnerable to hacking, leading to costly breaches, whereas UC systems are highly secure.  

They feature end-to-end encryption and comply with the Federal Information Security Management Act (FISMA), covering requirements for PCI, HIPAA, Gramm-Leach-Bliley, and other security standards.

Phone System Security

Embrace the Future with Unified Communications

In today’s fast-paced business environment, staying connected and secure is crucial. Unified Communications offers a comprehensive solution that enhances collaboration, streamlines operations, and ensures robust security for businesses of all sizes.

  • Enhanced Collaboration: Improve teamwork and communication across your organization.
  • Streamlined Operations: Simplify processes and increase efficiency.
  • Scalability: Easily adapt and grow your communication system as your business expands.

 

Transform Your Business Today

Embrace the future of communication and experience the benefits of a seamless, efficient, and secure UC system. Fill out the form to get in touch with us today!

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