July 2024: The Vonage SMB Report

Work well with others. This lesson you learned in kindergarten has relevance in the business world, too. In fact, 39% of small business decision-makers agree that poor collaboration experiences result in lost business.* This insight comes from a recent study by Forrester Consulting. Now explore the ways that cloud-based communications solutions can help small businesses collaborate in this month's newsletter.

Unified communications can help you stay agile and competitive

You pride yourself on being nimble and responding to customers quickly. But it can be tricky when your team is spread across different locations. Thankfully, unified communications — often referenced as UCaaS or UC — can help you work together to stay agile and competitive. Learn how UC solutions can create virtual face-to-face meetings, boost your efficiency, and deliver better customer experiences.

The benefits of your digital transformation

“Digital transformation” spotlights new capabilities and processes (think paperless). And your communications system is a great example. That’s because a unified communications solution — or Unified Communications as a Service or UCaaS — brings scalability, cost efficiencies, enhanced collaboration, advanced features, and much more. Kickstart your digital transformation with a UCaaS solution that matches your needs and goals.

Forrester study: Have Your UCaaS/CCaaS Cake, And Eat It, Too

Who doesn’t like a good combo? Explore the interactive experience for insights on Unified Communications as a Service and Contact Center as a Service solutions from the recent Forrester Consulting study.

It’s not always about location

There’s a certain freedom to running a small business. You’re not locked by location or needing to keep your team close. That’s where the right tools — such as a unified communications solution — can support collaboration (not to mention streamline processes and even reduce costs). Check out helpful UC collaboration tools like video calling, call forwarding, messaging, and more.

*Source: A commissioned study conducted by Forrester Consulting on behalf of Vonage, February 2024.

Closing/Contributors: Ryan Yee and Scott Rigdon

“Who are those guys?” Ryan Yee and Scott Rigdon have years of experience writing about technology for both consumer and business audiences. They love absolutely nothing more than showing how Vonage’s Unified Communications can help small businesses — well, except maybe for lunch.