Bounteous x Accolite: Merging Strengths, Accelerating future for the world's most ambitious brands
Welcome to the inaugural edition of our Bounteous x Accolite newsletter! Subscribe now to keep up to date with our latest innovative projects for the world's most ambitious brands.
Get an insider look into these projects, tech trends, in-depth perspectives on groundbreaking technologies, and insights into innovation as we accelerate the future.
Guided by Co-innovation, as a combined entity, Bounteous x Accolite is a powerhouse in the digital experience and innovation landscape. This union will help us unlock even greater value for our clients, offering a comprehensive suite of services and unmatched expertise.
And, we have been doing just that! Co-innovating with the world's most ambitious brands and this newsletter captures some of these impactful projects. This is just the first chapter. We will be bringing more of these insights, the latest in the tech, our client success journeys, and a lot more in future editions.
Co-Innovation Summit Recap: A Celebration of Collaboration
We hosted our Co-Innovation Executive Summit in Austin, Texas on May 21 - May 22, 2024. This in-person event brought together our client executives, leaders, and decision-makers for two days of interactive sessions to tell our Co-Innovation story and share inspiring keynotes.
We also presented our merged story about how our combined capabilities can help companies tackle today's challenges and tomorrow's opportunities - we did all this while enjoying productive engagement and strengthening our relationships!
The summit featured renowned industry thought leaders and visionaries, sharing their insights alongside powerful and compelling presentations from our own teams. These sessions explored the latest trends and led to many thought-provoking discussions. We also had several of our client success stories including those from Hilton Grand Vacations, Discount Tire, and Wawa - all for the real-world impact of our co-innovation approach. The energy and enthusiasm at the Summit were truly electrifying!
To learn more about how our Co-innovation approach can help your business, click here.
Leading the Way at the Adobe Summit 2024
We participated in the Adobe Summit 2024, Las Vegas, Nevada in March. As a Platinum Sponsor, we actively engaged with over 100 client executives, fostering strategic co-innovation to help them realize the full value of their Adobe investments.
Our thought leaders took center stage with Petco and Coca-Cola, showcasing our expertise in leveraging the Adobe Experience Cloud, Adobe Analytics, Adobe Experience Manager, Adobe Campaign, Adobe Commerce, and Adobe Target.
Our interactive booth, co-created with Petco featured a digital kiosk activation. We brought the "Adopt-A-Desk-Pet" experience to life by creating personalized pet profiles for attendees - this immersive experience demonstrated our capabilities in crafting engaging and data-driven customer experiences powered by our Adobe Experience Cloud services. We also shared our work with Caesars Entertainment, and how our co-innovation engagement model has helped grow their digital maturity while achieving amazing results.
Our Vision for What’s Next in GenAI
We, at Bounteous x Accolite, are constantly on the lookout for innovative ways to deliver exceptional service while keeping costs down for our clients. This relentless pursuit has led us to develop many innovative GenAI solutions that can be used across our entire service spectrum, here’s a glimpse into a few:
- Customer Services: By augmenting the capabilities of customer service agents at call centers and arming them with a synthesis of data from various information silos, we enable them to deliver actionable insights with precision and speed.
- Reimagine Chatbots: In highly process-driven areas of business, our chatbots shine by understanding context and engaging in conversational responses. Trained on an extensive knowledge tree, they grow more adept with each interaction, tuning into the customers’ needs and language.
- Proactive Insights: Use Gen AI’s analytical power for customer data to proactively identify problems before they turn into a crisis. With this, our tools can foresee any potential surge in, say - a helpline activity and ensure adequately staffed service centers for our customers, and guarantee seamless service continuity.
- Clarity in Complexity: In service sectors where complexity can be a barrier, such as healthcare, our solutions excel at transforming intricate technical documents into clear, concise digestible summaries for any immediate mission-critical action for decision-makers.
- Legacy Evolution: Our innovative approach leverages Gen AI to decipher and upgrade complex fragile legacy codes into robust, state-of-the-art systems, lowering the cost of code maintenance and future-proofing the technological assets of our client’s programs.
Moving forward, we remain committed to data privacy and responsible AI development. Every innovative stride we take is firmly rooted in prioritizing our customers throughout our journey.
Double Win at Loyalty Awards
Our Domino's team took home a Platinum award and our Wawa team took home a Gold award in the Customer Loyalty Innovation and Transformation category at the 2024 Loyalty360 Awards! We were also recognized as “Best in Class – Strategy!
Discover Top Events and Webinars with Bounteous x Acollite!
At Bounteous x Accolite, our focus is on sharing valuable insights, trends, and opportunities as early as possible. We’re excited to offer a range of events, including engaging webinars, dynamic online training sessions, and interactive roundtable discussions.
Explore our featured events and webinars below and join us in expanding your knowledge and connections.
Want to know more?
We would love to hear your thoughts. If you have any feedback, or comments, or are curious about how Bounteous x Accolite can assist you in achieving your innovation goals, please reach out to us at [email protected].
For more info about Bounteous x Accolite, visit www.bounteous.com
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