About
Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight.
A single snippet automatically captures the entire digital experience of every user on your product or site — no engineering needed.
You get the most complete dataset on the market, governed and organized for maximum usage.
Our advanced data science capabilities alert you to key moments of friction and opportunity in your digital experience—even on user behaviors you haven’t been following.
It’s an industry-first way to uncover the hidden gems that lead to the biggest business results.
Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort.
Fully understand why users do what they do. Instantly see what the fix is.