About
From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and powered voice services, Cendyn Call Center is a one stop web-based solution for all your needs.
For hotels that require complete call center services or call-gating during off hours or peak times, Cendyn Call Center ensures that your guests speak to highly trained reservations specialists who can effectively sell your property and drive direct bookings. Hotels can minimize operational costs by paying only for the minutes spent on the phone.
This product is intended for
- Hotel Director
- Hotel General Manager
- Vice President Hotel Operations
- Director of Hotel Operations
- Hotel Sales Manager
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Intuitive agent platform
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly, efficiently and flexibly. Agents can make multi-room and multi-rate plan bookings on a single reservation and override availability, if needed.
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Deep loyalty integrations
Hotel brands, casinos, and integrated resorts can benefit from deep integrations with your loyalty or player programs. Unite your data from multiple sources in a single call center platform giving your reservations agents a 360-degree view of your hotel’s most valuable and loyal guests. Easily offer comped rooms and other loyalty bonuses.
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Drive revenue and minimize costs
Highly-trained, multilingual reservations specialists drive direct bookings and upsells, generating incremental revenue. Handle reservations calls more efficiently to minimize operational costs. Track detailed metrics including conversion rates, talk time and denial reasons through reporting solutions offered by Cendyn CRS.
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AI-powered voice assistant
Eliminate your customers’ hold time with an integrated AI-powered voice assistant, powered by PolyAI and available 24/7. Streamline operational efficiency and reduce costs by automating the phone reservation process. With deep loyalty integrations, the voice assistant provides callers with all available loyalty benefits, including special discounts and offers, resulting in satisfied and happier guests. Customers interested in this integration need to establish a separate contract with PolyAI.