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Software used to automatically dial and screen numbers to line up calls for agents. - Automatically call numbers from a predesignated list and play prerecorded messages according to scheduling rules - Screen busy signals and drop-offs to distribute only live calls to agents - Use history of call length and abandonment to optimize dialing rate - Remove the need for manual dialing by call center representatives
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O Olos é uma suíte de comunicação unificada e colaboração digital desenhada para atender ao mercado de contact center, contemplando inbound & outbound, gravador e URA, além de aplicações específicas para digitalização, vídeo e omnicanalidade. Seu módulo de outbound é constantemente reconhecido como melhor discador preditivo do mercado pelas melhores instituições existentes. Funcionalidades voltadas a melhor classificação de chamadas, tratamento de mailing, automatização de estratégias, controle sobre fraudes e gestão, fazem com que as operações que utilizam o Olos acabam prevalecendo sobre outras. Sendo full blending, seu módulo inbound é inerente à plataforma e é repleto de ferramentas de gestão, além de controle de escalas de trabalho, módulo gráfico de desenho de URAs, TTS natural próprio, roteamento multisite, além de funcionalidades especiais de call-back, qualidade e Speech Analytics.
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Powerful auto dialer software for your outbound calls. Whether you’re leading an aggressive sales campaign or contacting current clients, Convoso has the powerful tools to drive your workflow. Choose from multiple dialing modes: ✓ Power Dialing ✓ Predictive Dialing ✓ Preview Dialing ✓ Progressive Dialing Convoso contact center software provides sales and lead generation teams with the technology to reach more leads, faster. With our multiple auto dialers, there's a solution for every type of sale, yielding a higher contact rate and conversion rate for most businesses.
Convoso provides sales and lead generation teams with the fastest, most powerful predictive dialer. Our cloud based software will increase calling productivity by up to 400X, and improve contact rates while lowering agent downtime. Get automated workflows and compliance for improved ROI. – Automate efficient dialing pace – Connect agents only to live prospects – Bypass answering machines, busy signals, voicemail, disconnections, and unanswered calls – Support TCPA compliance – Improve Caller ID Reputation Management – Increase agent utilization – Cut agent wait time between conversations – Save management time Predictive dialing software works best for higher volume outbound dialing operations, especially for those with high intent, consent-based leads. For call centers with under 20 seats, consider the Power Dialer. For non-compliant leads, a manual dialing mode is suggested, such as Preview or Progressive. Convoso also has a non ATDS manual dialing product, Click-to-Comply.