If your job involves talking to even a single customer, you should definitely read these 3 books - 📚Hug your Haters – Jay Baer It’s better to have angry customers reaching out to you than silent customers reaching out to the next shop. Because, after all, “Haters aren’t your problem…ignoring them is.” Hug Your Haters is a handbook that can help you form deeper relationships with your customers and turn those same haters into brand advocates. 📚The Customer Rules – Lee Cockerell The former Executive Vice President of Walt Disney with 40+ years of experience in hospitality has shared his learnings in this book. He is known for creating an environment that makes customers keep coming back for more. From advocating authenticity and saying, “Don’t try too hard,” to taking a personal approach by asking, “What would mom do?” this book has 39 bite-sized chapters that can help you deliver an exceptional customer experience. 📚Delivering Happiness – Tony Hseih Years back, the former CEO of Zappos and author of this book – Tony Hseih, decided that Zappos would be the best at customer service in the entire world. And as of today, they are. So who better to learn from? This book has some valuable insights that can help you create exceptional customer experiences and relationships that can last for a lifetime. But there’s so much more to learn from this book. Tony’s personal journey and some inspiring examples of individuals who found purpose in their work will urge you to pause and reflect on your own experiences so you can also pursue a path of fulfillment. Which book are you adding to your collection? Comment below! #customerexperience #bookreview #JoinTheZypeTribe
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I will share Twitter also
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I am adding 'Hug your haters' to my library right now. Great suggestions here, would also recommend these books to some of my friends I know who might use this.