WTW’s Post

In today's hospitality landscape, operational excellence and inclusivity are critical. With the Philippines taking bold steps to support the LGBTQIA+ community, it's essential to integrate SOGIE (Sexual Orientation, Gender Identity, and Expression) training into your staff development. Given that Gen Z is quick to share their experiences online, addressing customer complaints effectively and inclusively is more important than ever. Here are five strategies to handle complaints and prevent negative online feedback: 1. Comprehensive SOGIE Training: Equip your staff with SOGIE training to ensure they understand and respect the diverse identities of all guests. This training should be part of your broader commitment to inclusivity, reflecting the country's support for the LGBTQIA+ community. 2. Immediate Acknowledgment: When a complaint arises, acknowledge it promptly and sincerely. This not only demonstrates respect but also shows guests that their concerns, especially regarding inclusivity, are taken seriously. 3. Empathy and Tailored Solutions: Listen to complaints with empathy, particularly when they involve issues of inclusivity. Respond with a solution that not only resolves the problem but also reassures the guest of your commitment to a safe and welcoming environment. 4. Follow-Up with Sensitivity: After addressing the issue, follow up with the guest to ensure their satisfaction. A personal touch, especially in matters of inclusivity, can turn a negative experience into a positive one. 5. Private Feedback Channels: Encourage guests to share feedback directly with management, particularly on sensitive issues like inclusivity. Providing a safe and private space for feedback can prevent public criticism and allow for constructive improvements. By embedding SOGIE training into your operations and addressing complaints with empathy and sensitivity, you not only resolve issues effectively but also reinforce your brand's commitment to inclusivity. #marketing #hotelier #thinksmarter #SOGIE

The HUMAN VALUE and the Year End Holidays …   When each of us commits to building something better, we help the entire Team - and therefore the entire Organization - to achieve its goals.   “Each of us” therefore represents HUMAN VALUE, that is the most important asset for an organization: when this value is recognized, it offers great hope and pushes everyone to want to do more and more.   HUMAN VALUE is an essential asset for any organization that aims for excellence: an indispensable condition to be able to imagine a better world!   This is the wish we want to make ourselves, in the occasion of the end-of-year holidays: a better world for everyone!   Happy Holidays from the Catalent Anagni Customer Service Team!!! #humanvalue #catalent #catalentanagni #supplychain #supplychaincatalent #customerservice #customerservicecatalent #teamcollaboration #cultureofbelonging #humantohuman #customerdedication #learn #catalentlearn #winwinculture #teamworking #teamcollaboration #cultureofbelonging #diversity #inclusion

This month we celebrate Harmony Week from Monday 18 March – Sunday 24 March 2024. Harmony Week is about celebrating one of our greatest strengths – our diversity. The sum of our different backgrounds, experiences and perspectives make anything possible, and it makes me optimistic about our future. Harmony Week is the celebration that recognises our diversity and brings together Australians from all different backgrounds. It’s about inclusiveness, respect and a sense of belonging for everyone. At ADG Engineers, we pride ourselves on the exceptional standard of people we recruit, retain, invest in and grow. We believe having team members from different backgrounds, experiences, skill sets, identities, and opinions makes us a better more inclusive company, and able to make a meaningful difference to the people, places and communities we shape. We build trust in our team through our shared values and vision, respect for diversity and inclusion and give every team member the chance to feel welcome, have a voice and make a difference. More importantly as our world rapidly changes and new challenges are presented, we welcome each employee to be visionary, enthusiastic and courageous in pursuit of innovation excellence. We are a dynamic, young and agile company that also draws decades of experience from multi-sector experience and building strong partnerships. We are proud of our culture, that ADG Engineers can provide opportunities for everyone and that we invest in the Health and Wellbeing of all our teams. All of this and more is demonstrated in our Employee Value Proposition. #weareadg #harmonyweek #diversitymatters #diversityandinclusion

Harnessing the Spirit of Holi: Lessons for a Vibrant Corporate Culture! As we immerse ourselves in the hues of Holi, let's draw inspiration from this vibrant festival to cultivate a dynamic and inclusive in our work life. Here are some valuable lessons from Holi for us: Embrace Diversity: Just as Holi celebrates the spectrum of colors, let's embrace diversity in our teams. Different backgrounds, experiences, and perspectives enrich our collective creativity and innovation. Foster Collaboration: Holi encourages people to come together and celebrate regardless of social barriers. In the corporate world, fostering collaboration across departments and hierarchies fosters a culture of teamwork and mutual support. Promote Joyful Engagement: Holi is a time of joy, laughter, and playful camaraderie. Similarly, creating opportunities for employees to engage joyfully fosters a positive work environment, boosting morale and productivity. Respect Individual Boundaries: While Holi is about exuberance, it's crucial to respect individual boundaries and consent. Likewise, in the workplace, respecting personal space, opinions, and work-life balance fosters a culture of trust and respect. Celebrate Achievements: Just as Holi marks the victory of good over evil, celebrating milestones and achievements in the corporate world reinforces a sense of accomplishment and motivates employees to strive for excellence. Let's infuse our corporate culture with the vibrant spirit of Holi, celebrating diversity, fostering collaboration, and promoting joy and respect. Wishing everyone a colorful and prosperous journey ahead! #Holi #DiversityandInclusion #Teamwork

With Ramadan approaching, it's essential to remember the value of inclusivity in the workplace. Many of our Muslim colleagues may be preparing for the auspicious month in different ways, from intermittent fasting to seeking more spirituality. As an employer, it's crucial to accommodate their needs and create an inclusive environment. As an employee, what are your expectations in the workplace during Ramadan? Let's work together to ensure that everyone feels valued and supported during this time.

🎨✨ Embrace the Vibrant Spirit of Holi in the Workplace! 🎉🌈 As we celebrate the festival of colors, let's also recognize the incredible benefits it brings to our working environment. 🏢💼 🌟 Promotes Diversity & Inclusivity: Just as every color adds beauty to the palette, every individual brings uniqueness to our team. Let's celebrate our differences and foster a culture of inclusivity. 🌈🤝 🎉 Fosters Team Bonding: Like the joyous splashes of color, Holi encourages camaraderie and strengthens bonds among colleagues. Let's cherish these moments of togetherness and collaboration. 👥💬 🌺 Encourages Creativity & Innovation: Holi inspires us to think outside the box and embrace creativity. Let's harness this energy to fuel innovation and drive success in our projects. 🎨💡 🙌 Promotes Work-Life Balance: Amidst the festivities, let's take a moment to recharge and rejuvenate. Balancing work and play is essential for our well-being and productivity. 🔄⚖️ Let's make this Holi a colorful celebration of unity, creativity, and positivity in our workplace! 🎊💼 Happy Holi to all! 🌟🎉 #Holi #WorkplaceCulture #Celebration #DiversityAndInclusion 🎨🤝 Happy and Safe Holi 💐💐

Our members are actively engaged in creating more inclusive work environments for their teams! 👏 GCT Global Container Terminals shares their experience of creating and launching a DEI committee to drive meaningful change:    “Being on the GCT DEI committee is like joining a dedicated team to make our workplace truly awesome for everyone. We celebrate differences, ensure every voice is heard, and work to create a sense of belonging. It's not just about meetings; it's actively shaping a culture where diversity is cherished, and inclusion is a mindset - we're crafting an environment where everyone thrives.”    DEI committees are a great way to foster a culture of inclusion and belonging while championing initiatives that promote equity in opportunities and outcomes. They create a safe space for conversation, provide a platform for employees to advocate for change, and raise awareness around potential barriers to DEI within workplaces.    It’s inspiring to see the positive impact our members are making by advancing DEI initiatives within their workplaces. This momentum is building more inclusive and equitable waterfront workplaces for all! 🙌    #DEI #DEICommittee #WaterfrontWorkplaces #BCWaterfront #MaritimeIndustry #AdvancingDEI 

With Pride month, just around the corner, the conversation around diversity, equity, and inclusion will be at the forefront for all organizations. The fundamental need for DE&I to be successful is for all employees and stakeholders to be aware of what is diversity, equity, and inclusion. It has to be driven top down but the awareness has to begin at ground level. The culture begins with your ground staff and how they understand Diversity and help build and hold up the conversations and ethos of your values. It is equally important to get the dialogue going for your middle managers and hiring managers to hire candidates across the board. Your top management should be the holder of these conversations which bring diversity to the forefront of all policies. All this can happen when you take the first step of awareness in your organization, as someone who has helped build culture across a lot of organizations, all changes start from awareness, once enough awareness has been reached. You have taken the first fundamental step, it makes it easier to bring in culture and policy change. We, at, Navvyasa Consulting have created an introductory program for DE&I for the month of Pride. Check the details below or check our website - https://lnkd.in/gC22bDz9 #Diversity #PrideMonth #Inclusion #Equity

Earlier this week, together with a few of Talent Acquisition team members Rachna R. and Mitchell Arts from The HEINEKEN Company we participated in the Global People #DiversityDinner. Under the inspiring motto of 'Food Brings People Together,' Global People organised the largest diversity dinner in the Netherlands, bringing together around 30 employers and 350 diverse young professionals through objective recruitment by The Selection Lab —no old-fashioned CVs, just intelligent, scientifically substantiated, talent-driven matching. You might wonder, how does this work? The Diversity Dinner is all about "sitting down at the table" with top multicultural talents. The concept is simple: each company hosts eight candidates who meet their organization’s requirements. In our case, we looked for individuals embodying our HEINEKEN Behaviours outlined below: 1️⃣ Play to win and celebrate success 2️⃣ Deliver the goods 3️⃣ Think consumers first 4️⃣ Make courageous moves 5️⃣ Champion a culture of belonging 6️⃣ Learn, share, and reapply 7️⃣ Have real conversations 8️⃣ Embrace learning and growth Throughout the evening, we engaged with these talented individuals, sharing our personal experiences at The HEINEKEN Company and discussing what we seek in future team members. We also offered tips on interview preparation and how to articulate the unique value they can bring to an organisation. I am incredibly proud to work for a company that is committed to becoming an inclusive, fair, and equitable organisation. At The HEINEKEN Company, we believe that embracing diversity, equity, and inclusion sparks joy and fosters a sense of true togetherness. 🌍💚 Looking forward converting a few of these talents into The HEINEKEN Company and teams. #DiversityDinner #Inclusion #Diversity #TheHEINEKENCompany #Togetherness #TalentAcquisition

EMBRACING THE POWER OF CULTURE DIVERSITY IN THE WORK PLACE Embracing the power of diversity of cultures in the workplace brings numerous benefits; • It enhances creativity and innovation by bringing together a variety of perspectives and ideas. • Fosters a more inclusive environment where everyone feels valued and respected. • Different cultural backgrounds can also lead to a broader understanding of global markets and customer needs, which can be a competitive advantage. • Creates a vibrant and dynamic atmosphere that promotes growth and success for both individuals and the organization as a whole. • It promotes empathy, breaks down stereotypes, and fosters a sense of unity among people from all walks of life. It’s like opening a door to a world of endless possibilities and enriching experiences. The power of embracing the diversity of cultures is immense. When we open ourselves up to different cultures, we gain a broader understanding of the world. We learn to appreciate different traditions, customs, and ways of thinking. It allows us to learn from one another, appreciate different perspectives, and create a more inclusive and accepting world. It’s like having a colorful tapestry where each thread represents a unique culture, and together they create something beautiful. #Embracetherichness #Togetherwecan 💪 #Happynewmonth ✨