Kathryn Latham’s Post

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Founder-First Business Builder • Self-Employment Advocate • TEDx Speaker

I used to work for Verizon, and when I hear this rebrand came from a place of “we need to take a leap to connect emotionally with consumers” (VZ's VP of Creative & Brand), I wonder if a costly rebrand is more cost-effective than living the values that customers care about and that VZ promotes publically? I am specifically thinking of an instance when a trans colleague called VZ out for both sponsoring pride events AND donating heavily to politicians pushing anti LGBTQ+ legislation. They reflected that this felt like being gaslit by our employer. Our group's leadership's response: "we really care about you and the LGBTQ+ community, but business comes first. But again we REALLY care!" This is just one example - I will resist getting started on others like sustainability and pay equity. I'd guess demonstrating integrity in values that customers care about forges much deeper emotional connections than a minor (IMO) rebrand. Perhaps why we're seeing so much data about consumers willingness to pay increasing when brands demonstrate values alignment. Would love to hear you thoughts! Article in comments.

Stephen Fletcher

Business Development, Strategic Partnerships, Ad Tech, Mobile Tech, Content Licensing, Content Distribution

3mo

I could not agree more. And I believe it is an inherent defect of capitalism. Capitalism values profit/revenue/money above any thing else, including humans. Corporations will throw out platitudes to cater to what they see as the latest trends. They will rarely, if ever, truly believe what the espouse. That is not to say that we shouldn't keep calling them out for it. 😉

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