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We are #hiring know someone that might be interested? Vacancy: - Customer Service - Mandarin Speaker (Day Shift - Weekends off) 📌Location: Kuala Lumpur( NU Tower 2 (KL Sentral), Malaysia ✅Basic Salary starts at RM 4000 – 4200 (Slightly Negotiable) + Allowances ✅English + Mandarin Language ✅ Voice and Email Customer Service experience of Minimum 1 year. ✅Operation Hours: 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays Mon -Friday ✅Permanent Position and Insurance Coverage under AIA ✅ Joining Date: 18th March, 2024. ✅To Apply: kindly send cv to : [email protected] ✅ Specific responsibilities: • Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. • Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification) • Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and professionally say no to requests that violate those policies. • Utilize proactive approach as indicated in model, looking beyond the case to wider customer account activity and support needs. • Focus on Business Outcomes and Customer Experience impacting metrics; maintain acceptable level of performance as measured via agent certification standards. • Maintain ownership and accountability of requests; leverage support from Customer Service resources as appropriate to drive resolutions while minimizing requestor effort; understand when to seek guidance and team with agents across the globe to solve problems. • Collaborate with cross-functional partners, , and vendor representatives along with other resources in support of successful customer outcomes. • Identify issues, carry out (RCA) Root Cause Analysis on cases that don’t meet expectations and implement process fix (in conjunction with Process Owners) to prevent future occurrences. • Proactively share tacit knowledge gained through customer interactions via KM contribution approach so that knowledge can be leveraged by entire team. • Focus on process improvement and automation opportunities via identification, qualification, and development of improvement ideas in conjunction with staff. • Leads should have a proactive focus on the backlog management and communicate updates frequently. Lead should also be responsible to provide solutions to enable automation. Need to articulate and communicate the problem statement and RCA effectively. Share weekly business metrics. #mandarinspeaker #mandarin #growthfnhiring

#hiring REMOTE OPERATIONS ASSOCIATE 👉Location: Malaysia 👉Salary: MYR 25,000 - MYR 38,000 👉Requirements: - Relevant experience and degrees are great and appreciated. However, above all we are looking for someone who is smart, hard-working and able to figure new things out quickly. - Since this is an entry-level position, we expect to teach you most of the things required to excel at the job - Tech savvy as you need to work with lots of different software tools 👉Examples of what you might work on (flexible depending on your areas of interest): - Co-ordinate with shipping and logistic partners to arrange for order shipments - Handle daily customer inquiries via emails and social media platforms (e.g. about order delivery, return management, etc.) - Manage order processing cycle with other departments - Support daily operations and office management - Prepare financial reports for managerial use - Any ad hoc duties as assigned 👉If you are interested, please send your CV to my email address [email protected], including your answers to these screening questions: - How much are your current & expected salaries? - How soon can you onboard? - How do you prioritize tasks and manage competing priorities to meet deadlines and deliver results in an operational role?

#hiring REMOTE OPERATIONS ASSOCIATE 👉Location: Malaysia 👉Salary: MYR 25,000 - MYR 38,000 👉Requirements: - Relevant experience and degrees are great and appreciated. However, above all we are looking for someone who is smart, hard-working and able to figure new things out quickly. - Since this is an entry-level position, we expect to teach you most of the things required to excel at the job - Tech savvy as you need to work with lots of different software tools 👉Examples of what you might work on (flexible depending on your areas of interest): - Co-ordinate with shipping and logistic partners to arrange for order shipments - Handle daily customer inquiries via emails and social media platforms (e.g. about order delivery, return management, etc.) - Manage order processing cycle with other departments - Support daily operations and office management - Prepare financial reports for managerial use - Any ad hoc duties as assigned 👉If you are interested, please send your CV to my email address [email protected], including your answers to these screening questions: - How much are your current & expected salaries? - How soon can you onboard? - How do you prioritize tasks and manage competing priorities to meet deadlines and deliver results in an operational role?

#hiring REMOTE OPERATIONS ASSOCIATE 👉Location: Malaysia 👉Salary: MYR 25,000 - MYR 38,000 👉Requirements: - Relevant experience and degrees are great and appreciated. However, above all we are looking for someone who is smart, hard-working and able to figure new things out quickly. - Since this is an entry-level position, we expect to teach you most of the things required to excel at the job - Tech savvy as you need to work with lots of different software tools 👉Examples of what you might work on (flexible depending on your areas of interest): - Co-ordinate with shipping and logistic partners to arrange for order shipments - Handle daily customer inquiries via emails and social media platforms (e.g. about order delivery, return management, etc.) - Manage order processing cycle with other departments - Support daily operations and office management - Prepare financial reports for managerial use - Any ad hoc duties as assigned 👉If you are interested, please send your CV to my email address [email protected], including your answers to these screening questions: - How much are your current & expected salaries? - How soon can you onboard? - How do you prioritize tasks and manage competing priorities to meet deadlines and deliver results in an operational role?

Urgenthiring

This is my view from my working place in Subang Jaya, Selangor, Malaysia. As I glanced out of my office window, I see clouds floating by happily in abundance, in 30°C day. Those clouds are minding their own business, passing by with beautiful forms and shapes. Whenever we have beautiful sky like this, I will always ask my kids to "look up"... "look at the clouds... what shape do you see? Do you see a dragon? Do you see a tiger?".. trying to engage in conversations and let their mind wander a little... instead of looking at their phones, building up the possibility of tech neck in the future.😏😏 Thank goodness my 11 year old and 5 year old still entertains me. It's moments like these that remind me of the beauty and vastness of the world beyond our workspaces. This view serves as a powerful reminder of the importance of perspective and taking a moment to appreciate the beauty of the little things around us, even as we tackle our daily tasks and challenges. Let's approach our work with the same sense of wonder and appreciation, knowing that each day brings new opportunities and possibilities... and new tasks! 😆😆(how can I not write that) #todayisagoodday #positivevibes #cloud #beautifulday #sunnyday #workplace #viewfromwork #aegiscloud #subangjaya #nuempiresubang #tuesday #aiveewritesinlinkedin

👟 The Behavior of an Expert Without Shoes 👟... 📌 I've spent years diving deep into Systems Engineering, always aiming to be the expert in the room. We experts are like superheroes, each with our own superpower - ours being our deep knowledge. But the world of work isn't just about what you know; it's about how you share it, even in the unexpected moments. Like the time I had to take off my shoes before starting a technical DEMO. Yes, really! 📌 This experience taught me something important: being an expert is also about adapting to different situations. It's about knowing how to share your message, no matter where you are or what you're wearing on your feet. 📌 Being flexible and open can help us reach people in more meaningful ways. So, to all the experts out there, remember that our real strength isn't just our knowledge. It's in how we use it, how we adapt, and how we connect with others, shoes or no shoes. 📌 Let's embrace being experts, ready to adapt to any situation. After all, the best connections are often made when we step out of our comfort zones. 🎞 Watch the video if you missed it: https://lnkd.in/ggYK-kJh 🖼Picture credit: Taken inside a Malay tech company in Kuala Lumpur where I had to take off the 👟 shoes. #expert #behaviour  #systemsengineering  #kualalumpur #malaysia  #southeastasia  #incose #asean #engineering

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