Main Street Bank’s Post

Sales planning is a critical piece, here is how Salman Sarwar Butt explains to manage it! In this video, Salman highlights that a template-ed approach can aid relationship managers to understand customers and build stronger and more prolific Customer Relationship. Discover strategies for enhancing customer engagement and sales, with our Wednesday Wisdom. Watch now to empower your team and elevate your banking success! Episode 8 Connect with us: www.gpi.org.pk #BankingPerformance #RelationshipManagers #GoalSetting #CustomerGrowth #Salmansarwarbutt #ssb #BankingSuccess #wednesdaywisdom #productknowledge #banks #RMs

Is personalized communication with customers tricky? There's a risk of irritating customers, especially for products and services navigating competitive markets. With each outreach to your consumers, the competition stays a step ahead. Regardless of the channel used, customers may not appreciate your presence on every communication platform they use. This doesn't depend on the importance of the product/service for the consumer but applies universally. Continuous calls from highly essential services like banking for credit limit increases can be bothersome. Similarly, if a service is chosen for its convenience, such as booking an electrician online, unwanted calls for surveys or new offers at 10 am can be off-putting. So, what's the solution? The key lies in understanding customers, not just in terms of what they want from the brand but also how and when they prefer to be contacted. #customercentricity #customerexperience #customerservice #personalization #customerengagement #customerinsights #customercommunication #customerfeedback

#Customer Engagement in Banking People Overcomplicate Customer Engagement Listen, if you’re a mid-level manager: Avoid: 🚫 Overloading customers with frequent marketing emails 🚫 Using generic, impersonal communication 🚫 Ignoring customer feedback 🚫 Relying solely on automated responses Instead: ✅ Personalize your communication based on customer data ✅ Actively seek and act on customer feedback ✅ Provide value through informative and relevant content ✅ Ensure a human touch in customer interactions Focus on this for the first 3 months. Build from there. #Reducing Fund Attrition #Product Strategy #Optimizing Sales Performance # Strategic Analysis

Learn why doing the hard work for your customers and letting them take the credit can turn them into passionate advocates for your brand. Have you ever gone the extra mile for a customer, allowing them to shine? Share how this approach has transformed your customer relationships. #ExtraMile #EasyWins #SimpleSolutions #turnkey #SimplyBiz #Nedbank #SupportSmallBusiness #ThoughtLeader #MikeSaidWhat

🌹 customer 🫅 connect 🤝🌹 No business can survive without customers and no customer walks to a business, unless n untill there is a *connect*. Customer connect is the fundamental rule to bring customers to the fold. Any number of technological channels can help customers carry out some mundane tasks but to grow the business..it is utmost important & imperative that a sincere and regular connection is made with the customers. Sadly, in today's era, this very basic concept seems to have been forgotten and that's the reason , many organisations including banks have to struggle hard to attract the customers. Some attractive offers may bring some gain temporarily but it can't build a strong base. Customer connect leads to trust buildup and this trust is the hallmark for the business of banking which is nothing but the business of trust only. As we reach out to the customers as a banker, we not only understand n fulfill his requirements but we also fulfill his dreams n emotions..be it a 🏠, or a 🚗 or any business. A drive can be launched to reach out to old & loyal customers by reaching at their doorsteps with 🌺🌻💐🌹 to foster the relationship of 💖 and care 💅. Can it work? #customerconnect #relationshipbuilding #businessgrowth #selfgrowth

It is truly disheartening to reflect on the arduous journey I have endured to rectify a persistent issue with my bank statement. Over the course of two long years, it has taken countless calls and emails to finally address this matter. My experience sheds light on the importance of organizations, like @Sterling Bank, focusing on first call/contact resolution to avoid such prolonged and frustrating situations. Throughout this ordeal, I have come to realize the significance of efficient and effective automation in handling customer concerns. While automation can be a powerful tool to streamline processes and enhance customer experiences, it must be utilized correctly to avoid unnecessary delays and confusion. Having undergone the painful process of rectifying my bank statement issue, I believe it is crucial for organizations to invest in top-tier automation software. However, it is equally imperative for them to ensure that the software is implemented and utilized in a manner that truly benefits the customer. Otherwise, it becomes nothing more than an expensive and ineffective solution. Reflecting on my own experience, I implore organizations, especially @Sterling Bank, to reevaluate their approach to automation. By prioritizing first call/contact resolution and implementing automation systems that truly address customer needs, organizations can prevent situations like mine from occurring in the future. Let us work together to create a business landscape where automation is harnessed responsibly and where customer satisfaction is the ultimate goal. #CustomerExperience #AutomationMatters

3 Customer Service Hacks Your Clients Would Love: 1. The Power of Personalization: People crave connection. Go beyond a generic greeting. Use the customer's name throughout the interaction and acknowledge their specific needs. Action: Review customer data beforehand to personalize your approach. 2. Anticipate and Exceed Expectations: Don't wait for problems to arise. Proactively identify potential roadblocks and offer solutions before they become issues. Action: Develop FAQs based on common inquiries 3. Go the Extra Mile (Without Going Overboard): Small gestures can have a big impact. Offer a complimentary upgrade, a handwritten thank-you note, or a personalized recommendation. Action: Learn to make small decisions that delight customers without breaking the bank. ⭕ What's your favorite way to impress clients? Share your thoughts in the comments! #clientloyalty #businesstips #loyalty #CustomerService #ClientSuccess #ExceedExpectations #ProactiveService #Personalization #Communication #ProblemResolution #BrandAdvocacy #LinkedInLearning #50daysconsistencychallengewithtife PS: Always Remember, happy clients are your best advocates. Invest in their experience, and watch your business thrive. ✅ Starting the #50daysconsistencychallengewithtife today 💃💃💃💃 I am so excited Is It going to be difficult?? Yes, Will I still do it?? Yes 📌 Day 1/50....... Let's keep going 🤝

When you need to do more than say you are customer-centric and prove you deliver good customer outcomes, we can help. Consumer duty exists to make sure customers are a core priority for banks. Our market research service helps banks evaluate and understand their services and communications. Our research allows our customers to optimise their communication strategies and ensures customer duty rules compliance. Ask our experienced team today for more information. 📞01636 653058 📧 [email protected] 💻 https://finelinemr.co.uk/ #consumers #business #marketingresearch #consumer #consumerism #consumerbehavior #consumerprotection #consumerrights #strategy 

Empower executives with crucial insights on customer documents. Lanvera's blog reveals 5 key aspects for strategic understanding and optimization. https://bit.ly/3NJu4OW #executiveinsights #CustomerDocuments

I’m a firm believer that understanding our customers is the key to success for everyone involved (especially the customer!). And technology has upped the game in how we connect, from marketing to sales to customer service. It’s also upped the expectations from customers and prospects. That said, it’s important to keep the basics in mind no matter what technology you implement, as even the slickest and most advanced technology is only as good as the people behind it. Good article below illustrating this point. #customerexperience #customerfocus https://lnkd.in/eVsZSV4T