Verizon Business’ Post

How can airports and airlines come together to elevate the customer experience? 🛫 Steven Boliek shares the successful strategies United Airlines deployed to optimise the passenger experience from start to finish: https://lnkd.in/e5UrNKGt

Reimagining what customer service can be in airports. Come see what a small business with big ideas can do for your airport.

Bradley International Airport ranks in the middle of the pack among medium airports, according to a new customer service study.

✈️ From seat selection to hotels to clothing – airlines are offering passengers more ancillary services than ever thanks to new marketplace models. With this opportunity, airlines can leverage their large customer bases, forge revenue stability and stand out in a competitive market. Learn more and discover the crucial foundations of a marketplace model in our article here. https://okt.to/deQjNc

A journey of 78 years with different experience and yet a sustained success. This successful foundation with value added is sure to handover to the next generation.

Delivering excellent service doesn't have to be complicated. It all boils down to the fundamentals: making someone feel that they matter ☝ ... even in the absence of advanced service technology. 📞 Check the difference between two airline agents! https://lnkd.in/dyhFHKk2 #serviceexcellence #customerservice #customersuccess #salesforceservicecloud #contactcenters

How will airline Service Delivery in the future take place at the airport. IT systems, like DCS, that have served the industry for decades are being replaced by modern technology that enables airline commercial operations to be focused on customer experience. If we use the overall process of customer experience from offer to order to delivery, we can also see that much more work has already been done on defining the “offer” and “order” parts compared to delivery. Delivery or Service Delivery covers the process and work that needs to be executed to deliver the services which were presented as offers and later ordered by the customer. Read more about this voyage on our latest blog. Link in first comment.

The lack of joined up thinking in Aviation is - legendary. A big mistake we made in the early days of Open Access Group/NDC/OOSD was the failure to embrace the airline direct world first. The driving factor that resonated was that economic value to the airlines should be the justification. In hindsight we would have been able to get a lot more stability in the infrastructure and thus be able to drive a more coherent and cohesive set of designs. But there economics would have meant no business case value. Mea Culpa - a bit. Now we have the entrenched challenges and still OneOrder has not moved out of its tiny space. How can the customer benefit? Service delivery has little value when looked at from economics. People truly are seen as #selfloadingcargo #Askingforafriend #OOSD

Take advantage of simplified web access and amplify your online customer engagement with a Fly[XYZ].com. Remember, in the #aviationindustry, the cost of not embracing #digitalization innovation can far outweigh the cost of implementation. Don't let your competitors fly past you - secure 'that perfect matching' Fly[XYZ].com domain today and take your #aviation business to new heights! #Airport #InternationalAirport #RegionalAirport #FlyLocal #FlyXYZ.com e.g. FlyGJT.com (Official) #GJT #FlyGJT #GrandJunction

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