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Are you a #jobseeker who is #opentowork ? Were you part of a recent #layoff, were #laidoff? #hotjob ALERT  Check out this new #jobposting with DKKD Staffing! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

https://lnkd.in/e7-DKrrH 5 Strategies to Navigate Workplace culture like a Pro

Check out my recent blog on everyone's favourite topic "The Hot Desk". One of my favourite topics 😁 and much derided on here in terms of a desk description! The term hot desk should really only apply to high volume, time-dependent temps recruitment - if you've never worked in sectors like this before I guarantee you've not worked a hot desk. This type of recruitment is akin to a trading floor at certain times of the day. Anyway, link to the full blog below, such as it is. #hotdesk #rec2rec #recruitmentjobs #recruitmentlife

Check out my recent blog on everyone's favourite topic "The Hot Desk". One of my favourite topics 😁 and much derided on here in terms of a desk description! The term hot desk should really only apply to high volume, time-dependent temps recruitment - if you've never worked in sectors like this before I guarantee you've not worked a hot desk. This type of recruitment is akin to a trading floor at certain times of the day. Anyway, link to the full blog below, such as it is. #hotdesk #rec2rec #recruitmentjobs #recruitmentlife

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/e2T7taDE Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIRED Exciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills! Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/e2T7taDE Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIRED Exciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills! Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

In the world of recruitment, finding the perfect candidate can often feel like searching for a needle in a haystack. But what happens when you're faced with the opposite challenge and have too many qualified candidates for a particular role? Our latest video discusses the process of narrowing down candidates when looking for a Senior Help Desk Technician. Check it out here: https://lnkd.in/eepbtaEH

**Job Title:** Service Desk Analyst **Location:** London **Employment Type:** Full-Time Employee (FTE) **Key Responsibilities:** - **User Query Issue Handling:** Capture, validate, and triage user queries or issues. - **Communicating with Users:** Ensure information is communicated effectively to users through appropriate channels. - **Optimization:** Improve processes through analysis, reviews, reporting, automation, competence building, knowledge sharing, and other organizational changes. - **Identify and Diagnose Issues:** Identify and diagnose issues and problems, categorize and record reported queries, and provide solutions. - **Support Problem Identification:** Assist in identifying and diagnosing issues. - **Advise Users:** Offer users appropriate courses of action for their queries. - **Monitor Issues:** Track issues from start to resolution, escalating unresolved problems to higher support levels when needed. - **Online Security Advice:** Provide essential online security advice and support. - **Systematic Problem Solving:** Interpret user problems systematically to identify solutions and potential side effects. - **Database Interrogation:** Use experience to address user problems by interrogating databases for potential solutions. - **Escalation:** Escalate complex or unresolved incidents promptly. - **Issue Tracking:** Record and track issues from outset to conclusion. - **Operational Response:** Respond systematically to operational needs and changes, maintaining service continuity and adherence to SLAs and information security requirements. - **Request Fulfillment:** Respond to common service requests, providing information to enable fulfillment and promptly allocate unresolved calls as appropriate. - **Record Maintenance:** Maintain records, inform users about the process, and advise relevant persons of actions taken. **Qualifications:** - Proven experience in a similar role within a service desk environment. - Strong communication skills, both written and verbal. - Excellent problem-solving skills and the ability to diagnose and resolve issues effectively. - Knowledge of online security practices and ability to provide related advice. - Ability to use databases and other resources to address user issues. - Strong organizational skills with the ability to track and manage multiple issues simultaneously. - Ability to work under pressure and respond to changing operational needs. If you are a proactive individual with a passion for helping users and improving service desk processes, we encourage you to apply. **How to Apply:** Please submit your CV and a cover letter detailing your relevant experience to [email protected]

Helpdesk turnover is a significant challenge in the IT support industry. On average, service desk agents stay in their roles for just 2.5 years, with an annual turnover rate close to 40%. This high turnover leads to loss of valuable knowledge and expertise and costs American companies about $12,000 to replace a single helpdesk agent. Strategies to Improve Employee Retention Employee retention in helpdesk roles can be improved by addressing several key factors: Compensation and Benefits: Ensure competitive pay and benefits to keep employees satisfied. Work-Life Balance: Promote a healthy work-life balance to prevent burnout. Career Advancement: Provide clear growth opportunities and professional development paths. Effective Management: Cultivate strong leadership and a positive workplace culture. Adequate Training: Offer comprehensive training and skill development to enhance job satisfaction. Supportive Culture: Build a supportive and inclusive company culture. Proper Job Fit: Ensure alignment between job expectations and actual responsibilities. Tools and Resources: Provide up-to-date and efficient tools to reduce frustration. Why Helpdesk Managers Should Partner with 7N At 7N, we specialize in providing high-quality candidates tailored to meet your unique needs. By partnering with us, Helpdesk Managers can: Access a pool of top-tier helpdesk professionals. Benefit from flexible staffing solutions to manage peak times or explore hybrid models. Reduce ticket wait times and boost overall user satisfaction. Rely on our expertise in hiring for Emotional Intelligence (EQ), comprehensive training programs, and empowering recognition systems. Why Helpdesk Professionals Should Work with 7N Helpdesk professionals looking for their next opportunity should consider 7N because: We prioritize matching you with roles that fit your skills and career goals. We provide extensive training and development to set you up for success. We support a positive work environment where your contributions are recognized and valued. Let’s discuss how 7N can support your helpdesk operations or help you find your next opportunity. Reach out to me at [email protected]. #ITSupport #HelpDesk #EmployeeRetention #Outsourcing #CustomerService #TechSupport #7N