Umanova SA’s Post

Principal Incident Response Engineer H1B/GC/USC , Remote All the roles are T&M roles, so they will not guaranty 40 hours/week for these roles, they will be as needed by their client, and will pay for the hours worked. They are a need currently and may end up being a consistent need, but those expectations will be communicated by the client as they develop. Client is fine with these candidates working on multiple projects as they are not able to guaranty a 40-hour week situation. The Principal Incident Response Engineer would be focused on proactive services and would need to be experienced with delivering incident response table-top events. They would need to be able to do the following: 1. Meet with a client to ascertain the correct scenario(s) for the exercise. 2. Create a presentation for that scenario and the injected facts or occurrences needed to move the scenario along and to stimulate health discussions with the client. 3. After the engagement, the candidate should be able to create a client-facing report suitable for both technical and executive audiences. The candidate should be comfortable presenting the report to either audience. 4. Should be comfortable and experienced in delivering/hosting both technical and executive events. 5. Needs to be able to do this with minimal oversight.

Incident management is the process of managing IT service disruptions and restoring services within agreed service level agreements (SLAs). The scope of incident management starts with an end user reporting an issue and ends with a service desk team member resolving that issue How to classify IT incidents: Incidents in an IT environment can be categorized in several different ways. Some factors that influence incident categorization include the urgency of the incident and the severity of its impact on users or the business in general. Classifying and categorizing IT incidents helps identify and route incidents to the right technician, saving time and effort. For example, incidents can be classified as major or minor incidents based on their impact on the business and their urgency. Typically major incidents are the ones that affect business-critical services, thus affecting the entire organization, and need immediate resolutions. Minor incidents usually impact a single user or a department, and might have a documented resolution in place already. #incidentmanagment #major #minor #users #orgnization #documentation

Good opportunity with threat assessment, network traffic analysis, and some DFIR thrown in to spice it up.

**incident response management roles** within an organization. 🚀 --- 🔍 **Understanding Incident Response Roles and Responsibilities** During incidents, having clear roles and responsibilities is crucial to effective response. Here are some key roles: 1. **Incident Manager**: - **Primary Responsibility**: The incident manager oversees the entire response effort. They coordinate and direct all facets of the incident response. - **Secondary Responsibilities**: Everything not assigned to other roles. - Also known as: Incident commander or major incident manager¹. 2. **Tech Lead**: - **Primary Responsibility**: The tech lead, often a senior technical responder, develops theories about what's broken, makes decisions, and runs the technical team during the incident. - **Secondary Responsibilities**: Communicating updates, documenting actions, participating in postmortems, and paging additional responders. - Also known as: On-call engineer or subject matter expert. 3. **Communications Manager**: - **Primary Responsibility**: This person handles public communications. They write and send internal and external updates about the incident and often update the status page. - **Secondary Responsibilities**: Collecting customer responses and interfacing with executives. - Also known as: Communications officer or communications lead. 4. **Customer Support Lead**: - **Primary Responsibility**: Ensures timely and appropriate responses to incoming tickets, phone calls, and tweets related to the incident. - **Secondary Responsibilities**: Passing customer-sourced details to the incident-response team¹. Remember, effective incident response relies on collaboration and clear role definitions. 🤝 ---

Today we’ll turn our attention to another critical aspect of security and visitor management systems: incident management. Guard-gated communities have a significant advantage when it comes to managing and responding to incidents compared to call box communities, and this is further enhanced by Community Tech’s incident management functionality! #communitytech #visitormanagement #tech https://lnkd.in/ePvuk4Ki

Just Complete "IT Service Operation and Service Desk Management" Service Level Agreement Incident Management Change Management Problem Management Service Request Service Desk Management

Modernize your Network Operations Center (NOC)❗ During network outages, NOCs must have effective incident management processes that reduce the time it takes to communicate and collaborate with relevant team members. Automated solutions, such as OnPage, can improve response times for NOCs and ensure that incidents are always swiftly resolved with benefits like: ✅Real-time NOC alerting  ✅Improved Alert-to-Noise Ratio ✅Keyword-based alerting ✅Digital scheduling ✅Managing contacts via a centralized contact management system ✅Mass notification solutions Learn more: https://lnkd.in/dAKdyCs  #NetworkOperationsCenter #incidentmanagment #NOCalerts #alertautomation #alertfatigue #priorityalerting #ITalerting

Can you say Incident Response? I can and so can CIS Critical Security Controls #17.

How to Use an Incident Response Framework for Fast and Efficient Recovery

What does a single solution truly mean for emergency managers? When we speak of a single solution, the user's expectations are high. They expect a system that can: ✳ Provide risk intelligence and alert them about potential threats within their organization or within their area. 🔉 Communicate those risks to impacted assets and residents swiftly. 📝 Activate pre-planned strategies and collaborate seamlessly within the solution. 🌀 Manage incidents comprehensively once activated. ℹ Begin compiling information for an After-Action Report from the moment of activation. 📊 Offer day-to-day use cases that ensure user familiarity and efficiency. Emergency managers shouldn't have to juggle multiple applications to get their job done. A true single solution integrates all these capabilities and more. #emergencymanagement #technology