UFG Insurance’s Post

Transcript

And at UFG, we have a dedicated claims department. That's all they do is workers compensation claims. It's one thing when you're adjusting claims and you're dealing with an automobile or a piece of equipment. It's another thing when you're adjusting claims and you're dealing with somebody's life, somebody's livelihood, their health. When you're dealing with writing companies that have adjusters that handle multiple types of claims, they may have one on their desk where they've got to assign a value to an auto and they may have another on their desk where they're looking at an individual that could potentially be a paraplegic. At UFG, our claims specialists are totally dedicated to handling workers compensation claims. That's all they do. I've never understood how larger companies can mix their claims adjusters and have them go from one file to the other. In worker's compensation, we like to say it's not if a claim occurs, but when an on five five on five time on 5.5, well, because in fact, one of the things I've learned over my three decades in worker's compensation is learning about worker's compensation nearly always comes from a claim. You learn about coverages, you learn what you could have done, what you should have done, or what you actually did. Write a claim as to be involved when a claim occurs. We want to be able to provide the solution for the injured worker, for the policyholder, and obviously ultimately for the agent. To any other carrier, it wasn't our line of expertise. My name is Kelly going on the work comp manager here at U. AFG and I reside in West central Louisiana. When I think of a partnership, I think of multiple people working together through the highs and the lows. There are many things that come at a person in a relationship or a partnership. Some of them good, some of them bad. But the key is to be able to work through them and come to a common agreement and a common solution and a common goal at the end. Our agency partners are extremely valuable to us as a riding company because without our agency partners, we have no reason to be in business, right? At the same time, our agency partners need riding companies to provide solutions to their clients problems. So the relationship between the two, while it is an absolute requirement who you choose to do business with, is a choice. We want our agents to trust. As for work comp, now, because of the commitment and the investment that you AFGE has made over the last year and a half. One of those things was bringing me out of retirement on board because I do love worker's compensation. That's all I know. That's all I do. But what we're dealing with in worker's compensation and the coverages that we provide and the solutions we give to our agents, they're not for inanimate objects. We are dealing with, at the end of the day, people people's lives, people's loved ones. They may be the main wage earner in the family. And at the end of the day, if they're injured, the last thing they want to think about is where their next paycheck is coming from.