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Recruitment Specialist - Helping clients and candidates have a positive experience and successfully achieve their objective!
🌟 As a recruiter, I understand the importance of excellent customer service in any industry. It not only enhances the overall experience for clients and customers, but also reflects positively on the company's reputation. Some best practices for providing excellent customer service include active listening, empathy, timely response, and going above and beyond to meet the needs of the customer. By consistently implementing these practices, businesses can build strong relationships with their clients and ultimately drive success. 🌟 It's crucial for businesses to prioritize customer service and continuously strive to improve in this area. By doing so, they can differentiate themselves from competitors and create loyal, satisfied customers. As a recruiter, I encourage professionals to always prioritize exceptional customer service in their roles, as it can make a significant impact on the overall success of the business. Let's continue to uphold these best practices and deliver outstanding customer service in every interaction. #CustomerServiceExcellence #ClientSatisfaction #BusinessSuccess 🌟
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"Focus on behaviors that directly impact key numbers, understanding the causal relationship between these behaviors, customer satisfaction, and financial success, while balancing the pursuit of growth with maintaining core values and assessing the impact of your decisions on all stakeholders." Marva Sadler - Small Business Consultant / Coach #BehaviorImpact #CustomerSatisfaction #FinancialSuccess #CoreValues #StakeholderImpact
Consultant Videos - Your Neo Gig
https://www.yourneogig.com
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By entering the world of work through hospitality, it is often questioned whether or not it is of value when switching to the corporate world. This article helpfully shows exactly why any working experience is now good experience, thanks to the recent shift in focus onto transferable skills when it comes to your CV #RecruitmentRevolution
The Starbucks Effect in Customer Service
share.postbeyond.com
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In a contact center, every conversation with a customer is like a key moment in life – it can make or break a relationship. Think of it as if you're on a first date or at a job interview. These moments are filled with potential. They can turn a simple question into a loyal customer or push someone away. Every customer interaction is a chance to leave a lasting impression. Just like important life events shape us, these interactions shape how customers see a brand. It's about turning ordinary talks into unforgettable experiences. When customers reach out, they want more than answers; they're looking for someone who gets it, someone who listens. Solving their problem is one thing, but making them feel understood is what really builds trust and loyalty. Happy customers talk. They'll share their good experiences with friends and come back for more. On the flip side, a bad experience can do the opposite, hurting a brand's image and driving potential customers away. The contact center is where customer relationships are forged. Every customer interaction is a chance to make a memorable impact, just like those big moments in our lives. It's about understanding, connecting on a human level, and using technology to help, not replace, real interactions. Doing this well turns customers into fans and builds strong, lasting relationships. #BuildTrust #MemorableService #contactcenter
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The other day in an interview somebody asked me: What means Customer Service for you? The answer was simple: SERVE PEOPLE. People who do not care about people and have no empathy for their request or services that your company offer will never be a good end. If you train your employees with a Conduct policy of the company, they should follow policies while they are already people who serve people. LISTENING and COMPREHEND are the 2 values that a customer representative should have. Seeing sometimes that there are companies who really do not care about customer services is when you see those who answer the phone like What u want? instead of How can I help you today? I just want to shared it. lol. Have a great weekend.
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This post on winning back customers is old but gold. It’s been around since 2015 but remains popular for its practical examples and expert interviews. Dive in for some real-world inspiration! Of course, if you want to stop things getting to this stage, we can help level up your VOC programme, to make sure it achieves market-leading retention. Get in touch! ☎️
6 Ways to Wow and Win Back Lost Customers
customersure.com
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Five 🌟 Fridays! It's really great to hear our client was satisfied with our customer service and found our system easy to use 🤗 #customerfeedback #review #recruitment #clients #trustpilotreview #5starreview #customersatisfaction #jobadvertising #flatfeerecruitment #onlinerecruitment
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Don't just tell employers what you did - show them with numbers! 🔢 Quantifying achievements on your resume can set you apart. For instance, 'Improved customer satisfaction' becomes 'Enhanced customer satisfaction ratings by 30%.' By highlighting measurable outcomes, you effectively communicate your value and potential impact. Start quantifying your resume today, and let your results do the talking!
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We're big fans of in-depth interviews and see first-hand the fantastic results they achieve for firms. They generate quality responses that provide you the opportunity for actionable change. Our recommendation? 👇 📋 Use surveys when you need large scale responses to understand the big picture when it comes to your firm's performance. 🙍♂️ Conduct in-depth interviews to explore the views of key clients and to improve specific relationships, increase loyalty and reduce churn.
There's only so much you can learn from surveys. You need in-depth customer interviews to yield the kind of results that can influence your strategy.
Customer Surveys Are No Substitute for Actually Talking to Customers
hbr.org
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The top 3 customer service interview questions to prepare for are: 1. "Can you provide an example of a time when you went above and beyond to satisfy a customer's needs?" - This question assesses your ability to deliver exceptional customer service and demonstrates your commitment to customer satisfaction. 2. "How do you handle difficult or irate customers?" - This question evaluates your conflict resolution skills and your ability to remain calm and professional in challenging situations. 3. "How do you prioritize and manage multiple customer inquiries or issues simultaneously?" - This question tests your organizational and time management skills, as well as your ability to handle a high volume of customer interactions effectively. Preparing thoughtful and specific examples to address these questions will help you demonstrate your customer service skills and experience during the interview.
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