The Patient Safety Company’s Post

Navigating silence is a great way of summarising the issue of speaking up (and being heard!). In many job descriptions in health and care the ability to challenge features highly as an essential skill, and yet in a culture where positional power is held above all there is no guarantee they will be heard, or worse they may be actively muzzled by the organisation. Great piece by Suzette. How do you ensure every voice is heard in your organisation - and not just the loud and powerful ones?

Thriving in Healthcare: Ensuring Patient Safety and Quality Care In the dynamic and often challenging world of healthcare, the ultimate goal is to deliver excellent care that meets the needs of every patient. Don Berwick's insightful words, "To ensure good care, we must focus on the patient, listen to their needs, and be relentless in our pursuit of excellence," encapsulate a fundamental principle that every healthcare provider should uphold. * Putting Patients at the Center At the heart of quality healthcare is a patient-centered approach. This philosophy demands that healthcare professionals see each patient as an individual with unique needs, preferences, and circumstances. It means moving beyond treating symptoms to understanding the person behind them. By focusing on the patient, we can tailor care plans that not only address medical conditions but also enhance overall well-being. * Listening to Patient Needs Listening is a powerful tool in healthcare. When patients feel heard, they are more likely to engage in their treatment plans and trust their healthcare providers. Effective communication is crucial; it helps to clarify patient concerns, ensures that they understand their diagnosis and treatment options, and fosters a therapeutic relationship built on trust and respect. * Relentless Pursuit of Excellence The pursuit of excellence in healthcare is an ongoing journey. It involves a commitment to continuous improvement, adopting best practices, and staying abreast of the latest advancements in medical science and technology. Healthcare providers must strive for high standards in every aspect of care delivery, from clinical outcomes to patient satisfaction. * Implementing Patient Safety Measures Patient safety is a cornerstone of quality care. Implementing robust safety protocols can prevent errors and harm. This includes everything from ensuring accurate medication administration to maintaining sterile environments in surgical settings. Regular training and simulation exercises for healthcare teams can enhance preparedness and response to critical situations. * The Role of Leadership Leadership plays a critical role in fostering a culture of excellence and safety. Leaders in healthcare must advocate for policies and practices that prioritize patient-centered care. They should inspire their teams to embrace continuous learning and improvement, and to adopt a mindset of servant leadership where the primary focus is on serving the needs of patients and supporting their teams. * Conclusion In the quest to thrive in healthcare, focusing on the patient, listening to their needs, and relentlessly pursuing excellence are non-negotiable tenets. #PatientCenteredCare #QualityCare #PatientSafety #HealthcareExcellence #MedicalLeadership #ContinuousImprovement #PatientAdvocacy #HealthcareInnovation #ServantLeadership #PatientEngagement

#ThrivingAtHealthcare (2of9): Ensuring Patient Safety and Quality Care In the healthcare industry, patient safety and quality care are paramount. As hospital administrators, our role is to create a culture that prioritizes these aspects through people, culture, and foundational practices. #WhyItMatters Patient safety and quality care are the cornerstones of healthcare. They build trust, improve patient outcomes, and enhance the hospital’s reputation. How to Ensure Patient Safety and Quality Care: 🛡️ Build a Safety-First Culture: Foster a culture where patient safety is everyone’s responsibility. Encourage reporting of safety concerns without fear of reprisal and celebrate proactive safety measures. 📚 Provide Ongoing Training: Ensure that all staff receive regular training on the latest safety protocols, best practices, and new technologies. A well-informed team is crucial for maintaining high standards of care. 📝 Standardize Protocols: Develop and implement standardized protocols for all procedures and ensure they are consistently followed. Regularly review and update these protocols based on feedback and new evidence. 🔄 Encourage Open Communication: Create an environment where staff feel comfortable voicing concerns and suggestions related to patient safety and care. Regular meetings and feedback sessions can facilitate this. 💡 Lead by Example: Demonstrate your commitment to patient safety and quality care through your actions and decisions. Show that these values are at the core of the hospital’s mission. By prioritizing patient safety and quality care through our people, culture, and practices, we can deliver exceptional healthcare services. Let’s make patient safety and quality care our top priorities every day. #Healthcare #HospitalAdministration #PatientSafety #QualityCare #PeopleFirst #CultureOfCare

New report in collaboration with BMJ highlights insights to patient safety incidents - Data and decision-making regarding patient safety incidents: a survey of leaders in healthcare organisations. Healthcare leaders are recognising the significance of holistic, integrated data to improve patient safety, alongside identifying the role that workforce and organisation-related factors play in shaping patient safety outcomes. Psychological Safety is also highlighted as important for fostering a culture of continuous learning and improvement within healthcare organisations. Read the full report here: https://ow.ly/J0m150Qvs46

Today is World Patient Safety Day! "World Patient Safety Day calls for global solidarity and concerted action by all countries and international partners to improve patient safety." - World Health Organisation This day celebrates the dedication of healthcare staff and their commitment to patient safety. At Skills for Health, we provide a range eLearning courses that highlight the importance of patient safety; one of which is Duty of Care. Duty of care focuses on acting in the best interests of others and not acting or failing to act in ways that result in harm. This course looks at how duty of care is essential for safe practice, how staff can work through dilemmas and how comments and complaints can improve services. View our course here 👉 https://ow.ly/M8p750TcoNx #SkillsForHealth #Healthcare #DutyOfCare #WPSD

If you're looking for illuminating hospital quality measures, you've come to the right place. Traditionally, quality was defined by efficiency, safety, and outcomes. But here's the bitter truth: - Safety measures won't solve healthcare - Efficiency measures won't solve healthcare - Outcomes measures won't solve healthcare In other words, patient satisfaction should be included in quality measures. Not just on a questionnaire they receive in the mail after going home. It's time to rethink what we mean by "quality." Every patient is someone's family member. Sometimes we need to take a time out: Is that how I would speak to this patient or treat this patient if she were my mother or sister? When we listen to our patients and personalize the care we give to include their preferences when possible, operations run smoothly, costs decrease, and outcomes improve. A gentle reminder: we're in the healthCARE profession. So let's measure quality accordingly.

🔍🏥 Ensuring Patient Safety: A Vital Commitment for Healthcare Professionals 🚑💡 It's Patient Safety Awareness Week, and it's crucial to reflect on the commitment to safeguarding the well-being of those being cared for. In the ever-evolving healthcare landscape, continuous improvement in patient safety practices remains paramount. Here are some key considerations: 1️⃣ Communication is Key: Effective communication among healthcare teams, patients, and their families is foundational. Transparent dialogue fosters trust, enhances understanding, and mitigates errors. 2️⃣ Empowering Patients: Educating patients about their conditions, treatment plans, and potential risks empowers them to actively participate in their own care journey. Informed patients are better equipped to identify and address safety concerns. 3️⃣ Embracing Technology: Leveraging innovative technologies can revolutionize patient safety. Electronic health records, medication management systems, and telemedicine platforms streamline processes and minimize errors. 4️⃣ Continuous Learning: Embrace a culture of learning and improvement. Regular training, simulation exercises, and case reviews help healthcare professionals stay current with best practices and identify areas for enhancement. 5️⃣ Collaborative Efforts: Patient safety is a collective responsibility. Collaboration across disciplines and healthcare settings fosters a comprehensive approach to risk identification, prevention, and resolution. During this week and beyond, let's reaffirm the efforts of those dedicated to prioritizing patient safety at every touchpoint. 👏 #PatientSafety #PatientSafetyAwarenessWeek #HealthcareExcellence #HealthcareQuality #CommunicationInHealthcare #InfectionPrevention

"Absence of harm is not the same as the presence of safety". Ensuring patient safety is the top priority for healthcare providers. While mistakes are inevitable, even in the best healthcare settings, preventable errors can still put patients at risk. These safety incidents impact not only patients and their families, but also the healthcare providers themselves. Through this course, I've come to realize the importance of focusing on improving the work environment, rather than just blaming individuals. Analyzing where and why things go wrong, and determining what can be done differently to make the work more efficient, is critical for enhancing patient safety. Moving beyond a rearview mirror approach to safety, we must be proactive, predictive, and inclusive of diverse patient voices to bring positive changes.

Perioperative safety remains a critical focal point for healthcare organizations. Establishing a formal time out process that has rigor and unfailing consistency is an imperative. Performing a time out with all of the required elements without interruptions and distractions will help ensure patient safety. Perform your time outs with the patient as a participant and while they are awake, repeat back, check and double check for safety.

It's #World #Patient #Safety #Day! This year's theme, "Get it right, make it safe!", emphasizes the importance of collaboration among healthcare teams to reduce errors, navigate complexities, and ensure accurate diagnosis and effective treatment. Patient Safety Essentials by #HealthcareExcellenceCanada offers a free, six-module e-learning program tailored for healthcare professionals across acute, community, and long-term care settings. The course covers key topics such as: -The journey to patient safety -The impact of harm - Patient safety incident analysis These interactive, self-directed modules take approximately one hour each, making them easily accessible for busy healthcare providers. Check out the course link below to support the global mission of making healthcare safer and more accurate for everyone in Canada! Together, we can prioritize patient safety and deliver high-quality care. #WorldPatientSafetyDay2024 #WPSD2024 #WPSD #patientsafety #patientoutcomes #healthcare #healthtransformation #diagonosticsafety #healthanswellness #heathcareprofessionals #continuouslearning #infectionprevention #infectioncontrol