O2 (Telefónica UK)’s Post

Response on here is about as good as on the phone the network is a joke and I am going to take legal advice against you as over 14 weeks and no one has done anything over 60 calls escalated 4 times 20 advisers have told me it is a problem with your system 12 attempts to do a switch up signal and internet shocking discounts not applied the list still goes on I can name more but can not be bothered to waste my time with a company that can not do there job or look after there customers I have 11 lines with you and have been a customer for 15years and I get treated and spoken to like scum

Can at least one of your staff respond to incoming messages, as usual your company seems happy enough to take peoples money, provide a less than medicore service and do nothing another about peoples complaints

No-one responds, no-one is accountable so they dont care! They say they will call back with a solution - they dont. I have been fobbed off for 3 months just trying to resolve one issue. Numerous calls, emails, DMs but no-one cares enough to help. Awful service, I have never known anything like it

https://uk.trustpilot.com/review/www.o2.co.uk

Good luck Alex I had to call daily and hound them was absoutley appauling service, they try to save face on here but it’s all smoke and mirrors