Tech Mahindra’s Post

Had a lovely interaction with the fellow panellists at the 15th Edition CX Strategy Summit. While often panel discussions can be very generic, the inputs given by the CX practitioners on both the brand and partner side were sharp and insightful. My key 3 takeaways: 1. Have a CX council across teams with a leader whose job is to improve metrics 2. Leverage mystery shoppers and feedback to keep identifying CX breakpoints and solve 3. Innovate on the front end with better interactions, integrations with GenAI etc.

A Deep Dive into Mahindra & Mahindra’s CRM strategy 🔍 As I stride towards the finish line of my final year in college, the culmination of academia and real-world applications has never been more apparent. This college assignment along with Diya Chokhani, Nitin Madhu & Kushagra Srivastava led us down the path of dissecting the Customer Relationship Management strategy of Mahindra & Mahindra, one of the most trusted brands in the automotive industry. As we navigated through the intricacies of their buying journey, post-sales engagements, loyalty-building initiatives, and the software underpinning it all - Salesforce, one thing became increasingly clear - understanding the classroom concepts is one thing; applying them to the real-world dynamics of a multinational like Mahindra & Mahindra is quite another💡 The project was a bridge between theory and practice, offering a glimpse into how strategic decisions impact the entire customer experience. Ultimately, business success lies in consistently delivering on your promises ✨ A special thanks to our Professor Ashish Mathur for his guidance throughout this project ! I Invite you to explore a sneak peak of our proposed strategy below 👇🏻 Please note: This is a college project, based on research done by students for academic purposes only #crm #crmsolutions #customerexperience #salesforce #loyalty #businesssuccess #customerretention #customersatisfaction #strategy #teamwork #mahindraandmahindra #businessanalysis #innovation #loyaltymanagement

As India is poised to become the 3rd largest economy by 2027 as per a study by my alumni firm S&P Global, Salesforce is only growing stronger and helping the up-and-coming businesses thrive!

🚀 Transform Your Manufacturing Operations with Salesforce & Godrej Infotech Ltd 🚀 In today’s competitive landscape, innovation isn’t optional—it’s essential. With Salesforce and Godrej Infotech Ltd, streamline your workflows, reduce downtime, and foster smarter decisions with AI-driven insights. As a Salesforce Global Partner, we help manufacturers scale globally and stay ahead in the market. Ready to elevate your business? Let’s connect! Dave Olstein Tony Costa Edward Collrea Norm Smith Daniel Hofmeister Tyler Moor Liam Durbin Lynwood Mallard Mark Adkins Devin Blank Dirk Beekman George Lesko Silvia Martins #GodrejInfotech #Salesforce #Manufacturing #Innovation #Efficiency #DigitalTransformation

Nasdaq-listed Freshworks has appointed Murali Swaminathan as its Chief Technology Officer with immediate effect, the company said on Tuesday. Click on the link below to know more... https://lnkd.in/d7gMMtKa Freshworks | Murali Swaminathan #retailnews #retailtrends #retailsector #retailindustry #retailing #retailresults #retailupdates #businessnews #retailgrowth #retailsectornews #retailindia #retailtrends #retailbusiness #ir #IndiaRetailing

Freshworks stands out as a leading provider of innovative customer engagement software, catering to businesses of all sizes and types. Established in 2010 in Chennai, the company has since established its headquarters in San Mateo, USA, offering products designed to provide a comprehensive 360-degree view of customers. The suite of SaaS products offered by Freshworks is renowned for its user-friendly interface and instant usability. These solutions are not only easy to implement but also deliver rapid returns on investment, making them invaluable assets for businesses seeking to enhance customer engagement and drive growth. In July 2018, Freshworks achieved a significant milestone by joining the prestigious unicorn club of Indian companies, marking a watershed moment for the SaaS market in the country. As the first unicorn startup in the SaaS sector, Freshworks solidified its position as a trailblazer in the industry, setting new standards for innovation and success. With Freshworks' cutting-edge solutions, increasing customer engagement and retention rates for SaaS companies has become more achievable than ever before. By leveraging advanced technology and a customer-centric approach, Freshworks empowers businesses to forge stronger connections with their customers and drive sustainable growth. For more insights into Freshworks' transformative solutions and impact, visit UnicornOfIndia.com 🌐💼 #Freshworks #CustomerEngagement #SaaS #UnicornClub #Innovation #Growth #UnicornOfIndia

Excited to share that I've successfully completed the Nutanix Certified Sales Representative certification! 🎉 This certification has equipped me with: - Comprehensive understanding of Nutanix solutions - Enhanced ability to articulate value propositions to clients - Improved sales and marketing strategies - Better customer engagement strategies - Advanced skills in driving technology adoption Special thanks to Mukul Dutt Bharadwaj for the wonderful Nutanix sessions! Looking forward to leveraging this knowledge to achieve greater success! 🚀 #Nutanix #Certification #DigitalMarketing #ProfessionalGrowth #orbitindia

Curious about the future of public services? Join us at Salesforce Government Trailblazer Summit 2024 in Chicago to see how Nagarro is revolutionizing access and efficiency in government operations.   What’s more? Don´t miss the talk by #Nagarro expert Varsha Singh on “Reimagining Customer Support”.    #CitizenExperience #GovTech #DigitalTransformation   

I hate it! . . . I don’t shoot often, but when I do it, I hit it! . This customer was with our (freshworks) biggest competitor in the CX ( customer support )space for little over seven years. . All it took was two calls, he skipped the demonstration part and signed with Freshworks. Yeah, he walked out of a seven year relationship. . Thank you Eric Smith for giving me the space, and for the note! . I hate it that I don’t play often! . . P.S. Selling features or instant ROI is not going to work, because almost every company offers the same functionality with a little tweak. The only way to win it is by selling trust and transparency! #salesdevelopment #accountexecutive #Freshworks #CxSuite #freshdesk #Enterprise #Saassales #salesguy #softwaresales

"Think about being able to handle 4,000 leads every day with almost perfect consistency. Thanks to Openprise, Freshworks was able to decrease lead routing time by 97.5% and maintain a 99.9% consistency rate. Discover more about the recipient of this year's Driving Business Impact Award 👇 https://gag.gl/SbPaNm #RevOps #sales #MarTech"