SuccessHACKER’s Post

Learn to master the art of cross-functional collaboration. Join CSM Mastermind: Collaborating with Internal Teams! Effective collaboration between Customer Success and other departments is essential for delivering a cohesive and high-quality customer experience. It is the backbone of successful customer engagements and long-term satisfaction. That’s why we’re hosting a free online discussion on improving collaboration, communication, and teamwork to ensure the whole company works seamlessly towards securing customers’ success! Join in as host Andrew Marks and expert panelists–Celia Gouveia, Glen Warrington, and Terinee Pooler– talk about: 🔷 The key benefits of enhancing collaboration between CS and other departments 🔷 How to align goals with those of other departments to ensure a unified approach 🔷 Strategies to resolve conflicts or misunderstandings between CS and other teams … and so much more! Register today and join us this Wednesday, September 18, to learn how you can benefit from effective cross-functional collaboration. https://lnkd.in/gdzcYn8f #customersuccess #customersuccessmanager #successcoaching #collaboration

💥 Have you made your nominations for the 2024 Customer Success Thought Leadership Awards? 💥 Help us identify who in the Customer Success community has provided meaningful insights, practical guidance, and thought leadership in 2024. Nominate up to five outstanding Customer Success professionals who have inspired you, shaped your approach, or advanced the field in meaningful ways this year. Take action soon–nominations officially close this Sunday, September 22. Don’t miss the opportunity to recognize Customer Success pros who have made an impact! Drop your nominations here: https://lnkd.in/e3ftUzM #customersuccess #successcoaching #Top100CS

Are you a service worker looking to break into Customer Success, but unsure of where to start? Join the upcoming Diversity in CS webinar, Diverse Paths to Success: Service to find out. Customer Success offers a dynamic and fulfilling career path, providing opportunities to build lasting relationships, drive tangible business outcomes, and foster professional growth. For professionals transitioning from Customer Service, Customer Success roles leverage their customer-centric skills while opening new avenues for career advancement and personal development. During this online event, hosted in collaboration with by Success in Black, host Virginia D. Bloom and expert panelists–Asheley Griffin, Mukhtar Mohamoud, and Nesha J. Knox, MBA, CCSM, PMP–will discuss: 👉 The evolving landscape of Customer Success and its opportunities for professionals with Customer Service experience 👉 Key differences and similarities between Customer Service and Customer Success 👉 Common obstacles encountered during the transition from Customer Service and strategies to overcome them And more! Join this live session on Thursday, September 19 at 11am PT / 2pm ET to gain invaluable insights into transformation and career growth. Register now to tune in, get inspired, and be part of the conversation! https://lnkd.in/e4KTEtnP #customersuccess #successcoaching #customerservice

🌟 Nominations for the 2024 Customer Success Thought Leadership Awards are now open! Do you know a CS professional who should be recognized? 🌟 Help us identify the top Customer Success influencers of 2024 by nominating the CS professionals who have made an impact this year! Make your nominations by September 22: https://lnkd.in/ga4j76CJ #customersuccess #customersuccessmanager #successcoaching #Top100CS

Applications are due TODAY to be a judge for the 2024 Customer Success Thought Leadership Awards! We’re looking for volunteers from the community to help decide who should be on the 2024 Top 25 Customer Success Influencers list. If you’ve been included in the Top 100 Customer Success Strategists or Top 25 Customer Success Influencers lists anytime in the last three years and want to be a judge for this year’s awards, today is the last day to apply: https://lnkd.in/ga4j76CJ #customersuccess #successcoaching #Top100CS

The CCSM Level 1 Customer Success Certification Bootcamp is in high demand! Secure your spot today to gain the skills you need to advance your CS career. Our virtual 3-day CCSM Level 1 Bootcamp is designed to give you an intensive, instructor-led experience from the comfort of your own desk. It’s an excellent way for current and potential CSMs to gain a solid, working understanding of the practical aspects of Customer Success Management. Not only will you gain skills crucial to Customer Success, but you’ll also earn an industry-recognized certification in the process! This popular bootcamp starts on September 24. Sign up now to save your spot before it sells out: https://lnkd.in/gXtA72Kk #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Want to know what it takes to be a highly successful manager? Learn the skills you need in the Management Essentials Certification Program! In this course, you’ll gain a solid foundation on how to be an effective manager with practical actions and tools that can quickly be applied to employees and the external customer relationships you manage. You’ll have access to 8 live, instructor-led sessions, 10 real world exercises, and a year's worth of weekly coaching calls to select from! And the best part is, you can join at any time! There’s no need to wait for a specific start date – jump in and start your journey to becoming an exceptional leader right away. Don’t wait to sign up. Register now and get your certification before the end of the year! Use promo code NEWME30 to save 30% at checkout: https://lnkd.in/gs_4JPiU #customersuccess #leadership #successcoaching #management

Customer onboarding is a critical step in ensuring new customers fully adopt your product or service and remain long-term customers. In 2024 and beyond, customer onboarding has only grown in importance due to rising customer expectations, increased competition, and digital transformation. Learn how you can best implement a customer onboarding strategy on the SuccessCOACHING Blog: https://lnkd.in/gtfuyXYA #customersuccess #customersuccessmanager #successcoaching #onboarding

The ability to analyze and act upon customer data is a game-changer for Customer Success teams. By harnessing the power of data analytics, CS leaders can gain deeper insights into customer behavior, preferences, and needs. This Wednesday, join us for the latest CS Leadership Roundtable: Utilizing Data Analytics and Insights as host Andrew Marks and a panel of three Customer Success pros–Ed Powers, Leana Hart, and Nikola Mijic–share tactics on how you can use data analytics to drive customer satisfaction, retention, and overall business growth. Throughout the free, online event, the panel will discuss: ⭐️ The key data points that drive impactful decisions and how to analyze them ⭐️ How to effectively implement data analytics tools and technologies ⭐️ The role data visualization plays in making complex data accessible and actionable ⭐️ How to foster a data-driven culture … and so much more! Join us online on September 11 at 11 AM PT / 2 PM ET and gain practical guidance on effectively utilizing data to enhance customer engagement, anticipate challenges, and identify growth opportunities. https://lnkd.in/g49nGuqU #customersuccess #customersuccessmanager #successcoaching