SuccessHACKER’s Post

Some of my nominations for Top Influencer Thought Leaders in Customer Success in 2024: Connor Tomkies Christopher Brooks Rachel Provan Jerry Seufert These incredible leaders are advancing the industry and community through thought leadership, mentorship, and innovation, and they had a major impact on my life this past year. Thank you for everything you've done for me--whether by motivating, mentoring, including, influencing, or enabling me to serve my clients better. I wish I could nominate more; if you need ideas, please consider nominating these very honorable mentions: ✍🏾 Erica Scully Susan Mango Michael Mattson Luis Rodrigo Perea Vinay Parmar darcy bevelacqua Derek Bult Virginia D. Bloom Tracey Perez Ed Han Mark Fung Jeff Chapman Brianna Bult Barbara Narwold Christopher Drury Jonathan Cherins Brian Leukering John-Michael Larry Jennifer Jones Rebecca Whitworth Rebecca Wheeler Jan Young, MBA, CSPO, CSM Erika Villarreal Luis Rodrigo Perea Gordana Warga These leaders inspired me in Customer Success by motivating me to be better through their mentorship, leadership, storytelling, inspiration, emotional intelligence, programs, content, and support. Some created businesses or departmental changes that supported an entire Success Department (or in some cases, a global community of people committed to helping their clients achieve their goals through customer experience improvements). Many of you have impacted or will impact the lives of likely millions through your commitment to supporting your customers. All nominations are due by 6PM Sunday! Click below to cast your nominations. #customersuccess #successcoaching

SuccessCOACHING has just released the Top 100 Customer Success Thought Leaders of 2024 list! 🙌 This is an incredible resource for discovering leaders who are shaping the future of #CS. Check out the full list here: https://lnkd.in/dSifS5kx 💡 Tip: Use this list to identify leaders in your region or globally, expand your network, and continuously level up your #CustomerSuccess game. 💪 Here are my top 3: 🏆 Daphne Costa Lopes 🏆 Julie Fox 🏆 Saahil Karkera Who are yours? Let me know in the comments! 👇

We've all been there – faced with a challenge in our work, only to wish we had known the solution beforehand. In customer success, those "ugh, if only I'd known" moments can be especially costly. But what if you could learn from the hard-earned wisdom of seasoned customer success leaders? That's exactly what we set out to do. We asked a panel of distinguished CS leaders to share the single most valuable piece of advice they wish they had known earlier in their careers. Their insights cover a wide range of crucial customer success topics, including: 💰 Driving measurable revenue impact 💼 Enterprise client knowledge 🤝 Fostering cross-functional alignment ⭐ Ensuring tangible customer outcomes This expert advice could save you and your team countless headaches. Want to get the full scoop? Check out our article:👇 🔗 https://lnkd.in/e5mwrtZm 🔗 Thanks to our ones to watch in customer success:👏 Claudia Belardo, Samantha (Blum) Kramer, Marco Carrubba, Jasmine Collins, Kristi Faltorusso, Jenelle Friday, Robert Dean, Chinelo Diejomaoh, Chris Dishman Matthew Gardner, Mo Gorman, Dhia Hayouni, Haig Kingston, Dr. Mike Lee, Danielle Martin (She/Her), Ashish Mehta, Sam Morris, Simone O'Donnell, Debbie Ooi, Akash Singh, Stijn Smet 🐳, and Minna Vaisanen. 👏 #CustomerSuccess #Advice #Leadership

Classification and segmentation are crucial because before you can level up your customer game, you have to know your players. The Chartwell #Business Customer Leadership Council can be your secret weapon for understanding and engaging with your #SMB customers. Learn more: https://ow.ly/Spqe50PipUb

📢 We asked a panel of distinguished CS leaders to share the single most valuable piece of advice they wish they had known earlier in their careers. This expert advice could save you and your team countless headaches. Want to get the full scoop? Check out our article:👇 🔗 https://lnkd.in/e5mwrtZm 🔗

🚀 Calling all Customer Success Professionals 🚀 A reminder that I’ll be speaking at Customer Success Collective's upcoming panel at the Intercontinental O2 in Greenwich, London: Proving the Power of Customer Success: Turning Metrics into Strategic Influence. In today's business landscape, simply tracking metrics is not enough. The real challenge lies in using these metrics to clearly demonstrate the strategic impact of Customer Success (CS) initiatives. This session will delve into how you can: 🔑 Gain buy-in for customer-centric activities 📈 Demonstrate the tangible value of CS initiatives 🏆 Cement the importance of Customer Success in organisational strategy Looking forward to sharing insights and connecting with fellow CS professionals! #CustomerSuccess #MetricsThatMatter #Leadership #BusinessStrategy #CustomerExperience

Thrilled to join the very first meeting of the Customer Success Leaders London Group 🇬🇧. This forum provides a space for leaders in Customer Success to discuss and brainstorm the value, challenges, and trends in Customer Success today. Thank you Michael Marshall MBA, for organising and leading a fruitful discussion! #CustomerSuccess is constantly evolving, whether you're in a startup or a large corporate environment - Managing risk and churn, deriving insights from data and utilising Customer Success as engines to drive growth are common themes for leaders to address. In a time of shrinking budgets and drive for efficiencies, it's easier (and more cost-effective) to retain a client through a relationship driven approach, than to try and win back clients who churn! It was an absolute pleasure to meet some talented leaders across industries and sharing challenges, best practices and insights on how the role is evolving! Michael Marshall MBA Carmit Proper-Livni Iram Cook-Monie Artem Khalilov Ali Ahmed Ritesh Basra Deborah Knight Great to meet you all and looking forward to the next meeting! #customersuccess #leadership #growth

Want to improve your sales process in an increasingly fast-paced business world? We have the training and tools you need. SL Consulting Firm's Sales Process and Training services are crafted to help your team navigate today's rapid decision-making environment. Our training programs focus on refining sales techniques, enhancing customer engagement, and ensuring that your team is equipped for success. Upgrade your sales process with our expert training—learn more at 🔗 slconsultingfirm.com. #Leadership #CFO #SalesStrategy

Customer success extends far beyond showcasing case studies on your website or social media. It’s about creating a robust nurture sequence that maintains a meaningful connection with your clients. The key is to stay top of mind by consistently checking in, sharing thought leadership, and providing valuable industry insights, regardless of the current business relationship. If you'd like to be a part of our best practice discussions along with industry leaders sign up for our virtual forums here: https://lnkd.in/eDqm4gC5 #CustomerSuccess #ThoughtLeadership #ClientRelationship

If your company is looking to leverage your thought leaders, then you will not want to miss this free webinar hosted by B2 Communications' CEO, Missy Hurley, APR, and Account Director, Shannon Burch! They will cover how your company can put together an effective thought leadership program and share the essential components that make it successful. If interested, you can register now 👇