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Hi everyone, my name is Charity Rieck and I'm here to take over our company's LinkedIn page. I wanted to share what it's like to be a COO at Steno. One of my biggest challenges is optimizing the flow of information between teams and finding ways to streamline or enhance this process. The results can be fascinating, especially when they impact our Net Promoter Scores (NPS) which can range from -100 to 100.  Bad: Below 0 Good: 0–30 Excellent: Above 50 Before I dive more into that, here’s a bit about me: 🏃♀️ I love running marathons and have worn through countless pairs of Brooks Adrenaline shoes (shoutout to them for keeping me moving!). 📺 Watching TV shows with my daughter is one of my favorite pastimes. We are currently enjoying The Mole on Netflix. 📝 I hold a patent from my time working on a research team to develop a matching algorithm for Yahoo’s advertising system. Now, back to those NPS scores. Optimizing complicated workflows benefits our company and those who work with us, like our court reporters. We have built tools to make working with us easier and a pleasure to do. Currently, we are averaging a court reporter NPS of 85 out of 100. This is a feat we are incredibly proud of! If any court reporters out there would like to see what working with us is all about, I'll drop a link in the comments so you can apply. We look forward to hearing from you!

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Check out our open roles down below 👇

Lauren U.

Top 100 Global Marketing Leader '23⚡ Ex-Adobe Brand Expert

1mo

Love this 🖤 what's your next marathon? My daughter and I have been working our way through one of my favorite childhood shows: Family Matters. The early 90s attire and wholesome family values are 💯

Kemahl Franklyn

Product Marketing Manager | Legal Tech GTM | B2B Marketing | Narrative Designer

1mo

 You buried the lead! An NPS of 85 is phenomenal. Wow.

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Candace Hollis

Senior Legal Billing Specialist

1mo

Great job Charity. Hope all is well with you and the Ballerina!!!

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