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Here's what my coffee order at Starbucks looks like. It’s a simple and refreshing way to start my day! ☕️ What’s your go-to coffee order? Let me know in the comments! #CoffeeLovers #HealthyChoices #StarbucksOrder
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The power of personality is reflected in anything you do. And it's well measurable in sales. I have had a recent Starbucks experience that inspired me to write this post. While taking an order the barista suggested me a special offer that would save me 2 euros and give me a bigger coffee cup. What does this coffee shop get? A happy customer who would come back and order more. For comparison reasons. In another Starbucks location (the same city) that I visited more often, I have never got this reminder about the special offer which is actually there on the electronic screen next to the cashier. To sum up: the success story lies in being authentic and caring about your customers. To be present in the moment, positive, and truly engaged in what you do. #sales #careaboutcustomer #servepeople
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Head of Social and Content | Strategic Social Media Consultant | Governance, Risk Management, and Content Development
Coffee lovers (and that's most of us), this one is for you. While I'd rather drink no coffee than anything from Starbucks, their sheer scale and success as a business is one I admire, and this story has truly astounded me. Convention dictates that a latte should be a 1:3 ratio of espresso to hot milk. For Starbucks, however, this just one of 383 billion different ways that a latte can be made, between their different sizes, temperatures, milks, foams, syrups, drizzles, toppings, powders and, I assume, barista enthusiasm. It leads me to ask two questions: - Is it even still a latte? - Why are they not limiting the amount of options to improve the business? The answer to the first is obviously not, and you'll never be able to convince me otherwise. For the second, it seems to be a fine line. This personalisation adds $1 billion to revenue each year (there's gold in that pumpkin spice), but it does so at the expense of serving customers quicker, and serving 5 extra customers a day across all of their locations could add another $900 million. So they're focusing on other parts of the process to find time for those extra 5 customers. https://lnkd.in/gFZCGbPY #starbucks #personalisation #coffee
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This is not a business related post per se, but being that everyone reading this is a human being, and we should care deeply about the welfare of those around us, I am reposting for your evaluation. This is not to speak specifically to Starbucks, but to the amount of plastics and forever chemicals that our convenience living has accustomed us to ingesting. Butter wrappers, processed food containers, the beloved coffee cup, and my Achilles heel the Ziploc bag, all have the potential to leach toxic chemicals / plastics into our bodies. The solution? I am not sure, other than limit exposure as much as possible, with the realization that our lives won't really allow us to eliminate all exposure. And if you manufacture, sell, or use these products to distribute to consumers, it is time to rethink what is possible and retool your supply chain.
Owner, Law Enforcement Today, Blue Lives Matter and The Police Tribune. CEO, The Silent Partner Marketing. Serial entrepreneur. Christian conservative. Keynote speaker.
If you drink hot coffee from Starbucks, you need to watch this RIGHT NOW. REPOST for urgent exposure. #thinblueline #lawenforcement
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Insights | Analytics | Strategy | Behavioral Science | Data & Performance optimization | Digital & AI | FMCG | OTC | Health Care | Pharma | Luxury | Beauty | Biotech | P&G | Sanofi | Seagen | Pfizer | Yale
You are ONLY AS GOOD AS YOUR PEOPLE! Here is a little story from last week… I went to Starbucks twice last week. I am not your typical customer as l don’t drink coffee nor consume sugar but this is the only place in town where I can get “a grande matcha latte soya no sugar extra foam… and served in my own take-away mug 🍵” Thursday I got my mug back. Typically it’s filled to the brim but this time it came back 2/3 full… Surprised, I asked: “Why? I always get it full”. To which the store manager replied: “No, this is what it is, you ordered a grande”. To which I replied back “yes but you only have one size for the matcha; I always get it back full as I ask for extra foam (ie AIR bubbles which accounts for at least the other 1/3)”. To which he replied back “A grande is a grande”. Needless to say I walked out a dissatisfied customer. Friday I went to a different Starbucks in my same city, preparing for the worst… but I did crave my matcha! I got my mug back which was also 2/3 full… but as the employee was pouring it she said spontaneously “look I have all this extra-extra foam here… is it ok if I put it in to fill it to the brim?” I go only maybe 20x times a year to Starbucks but which experience do you think would make me go more often? In summary: You are only as good as your people. Who would you pick to have in your team? Which employee will you be? The Thursday or the Friday employee? #employees #humanresources #peoplemanagement #greatteams #greatleaders #customersatisfaction #customerservice Starbucks
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I need to spend $200 at Starbucks to get 1 free Cold Brew... ...Contrast, to the bougie coffee shop 2 blocks away (my wife's favorite for Americanos), I get 1 free one every 10 with a stamp card. Starbucks: 2.5% Rewards. Bougie: 10% Rewards. Except, I still go to Starbucks every morning because they are the only place with Nitro Cold Brew. Getting "free" coffees doesn't sway my morning decision in the slightest. When thinking of your positioning it's not just about price or discounts. Differentiation (only one with Nitro) or brand or convenience, among others, play a part.
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Hospitality, Finance, Customer Success, and Business Development Professional | 17+ Years of Management Experience | MBA
The cringe memes your dad keeps sending about 98-step coffee orders are kinda right. Starbucks has 383 billion unique latte combinations and is investing in changes to help baristas make all of them a lot faster, according to Bloomberg. Why the need for speed? The coffee chain is struggling to keep customer wait times down. Most customers are continuing a pandemic trend and swarming the Sbux app to order their morning bev, making it easier to add extra pumps of…everything. And Starbucks can’t just do away with the customizations that are slowing things down: Extra charges bring in over $1 billion in revenue every year, according to the president of Starbucks North America. So, Starbucks is spending billions to shave seconds off your wait time: The chain introduced smaller ice cubes for easier scoopability and is rolling out portable cold foamers so baristas don’t have to clog up prep space at the big blenders. It also filed a patent earlier this year for a machine that could automate drink-making. The company claims the changes will make baristas’ jobs easier, but some workers aren’t so sure. Understaffing is still one of the main issues driving the unionization effort among Starbucks locations—not a lack of souped-up Keurigs. Big picture: Other chains are also vying for speedier order handling to accommodate larger menus and more sales volume. Popeyes is overhauling its kitchens for the first time in a decade to make faster chicken sandwiches.—MM https://lnkd.in/eumhwVq2 #efficiency #workplaceexcellence #workplaceefficiency
Why Your Starbucks Wait Is So Long
bloomberg.com
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#personalization #experience Did you know that Starbucks use 4 major manipulation techniques to sell you their overpriced coffee? :D First, Starbucks capitalises on customers first names to foster a sense of camaraderie. Secondly, they use Italian sounding names to create the perception of high-quality coffee. Next is with price, the coffees strategically set to convey affordable, quality and sets high enough to convey a sense of value, but not excessively so that they become unaffordable. Lastly, Starbucks takes advantage of the IKEA effect by allowing customers to customise their drinks, making them willing to pay even higher prices. The secret of Starbucks lies in selling experience rather than just a simple cup of coffee.
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Passionate Fintech Visionary | Global CEO & Advisor | Payment Processing | Empowering Fintech Enthusiasts | Driving Innovation in Financial Technology
Starbucks doesn't just sell coffee – it brews experiences! ☕️ Dive into the enchanting world where every sip is a journey, every corner whispers stories, and every barista crafts magic. From the warmth of the first sip to the aroma lingering in the air, Starbucks isn't just a café; it's a sanctuary, a haven where connections are made, dreams are kindled, and memories are brewed. Let's raise our cups to more than just coffee – to the moments shared, the conversations sparked, and the smiles exchanged. Because at Starbucks, it's not just about what's in the cup; it's about the joy it brings. #starbucks #magic #coffeeculture #moments #starbuckscoffee #mindsetmatters #growthmindset #positivevibes #ambiental #experiencematters
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