Take your #ServiceNow Implementation #LearningJourney to the next level by: ~Enrolling in our Field Service Management Course. ~Passing the Certified Implementation Specialist (#CIS) exam. Email us now: [email protected]. #CISexam #servicenowdeveloper #servicenowcommunity #servicenowcertification #servicenowpartner #servicenowjobs #servicenowadmin #servicenowdev #servicenowadministration #servicenowarchitect #servicenowdevelopers #servicenowelitepartner #servicenowcareer #fsm #fieldservicemanagement #implementationspecialist.
SNOW Planet Training and Enablement - #ServiceNowCareer’s Post
More Relevant Posts
-
Hello #servicenow_folks, 📢 Hello ITAM Implementers! Planning to take up CIS-SAM Certification Exam? Join the webinar to gain insights and exam preparation guidance from our ITAM Product Success Architects (Rangers). Learn from the best! Sign up here: http://spr.ly/60469lvzq #ITAssetManagement #ServiceNow #ServiceNowDevelopers #ServiceNowCommunity #ServiceNowImplementers #Implementation #AssetManagement #ITAM
To view or add a comment, sign in
-
Here's a PDI project that'll help you nail user provisioning: Description: As a instance admin, I want users to be able to freely request varying levels of access to the instance. I need to be able to approve the request, have the username and password be sent via email notification to the requestor (if approved), and have the entire provisioning process, besides my manual approval, be automated. Acceptance Criteria: - A prospective user is able to request access to the instance via a public facing Service Portal page - A instance admin can see a dashboard of the user requests with categories of “approved,” “requested,” “denied,” and “credentials sent” with an option to approve / reject. - A user who has newly been granted access to the instance receives an email with his username and password credentials. Tips: - For the prospective user, think about a catalog item on /sp - For the backend logic, consider a Flow or a Script include called by a BR on the sc_req_item table that handles the provisioning process via script. Good luck, Danny #servicenow #servicenowcommunity #pdi
To view or add a comment, sign in
-
Key takeaway from the Knowledge Management Academy session dated February 13th, 2024 Knowledge Management v3 homepage (com.snc.knowledge3), which is currently active, will be deprecated in future releases. It will be replaced or redirected to the existing Knowledge Management Service Portal, which is configurable. This redirection will occur from the old $knowledge.do (system-protected) page for any onboarded customers from the Washington release onwards. To enable this redirection on existing Utah/Vancouver releases, the property sn_km_portal.glide.knowman.serviceportal.enable_redirect can be set to true. Resources/ References - https://lnkd.in/dxQVD6gv https://lnkd.in/d5vbAFcU #servicenowdeveloper #servicenowcommunity #servicenowdev #servicenowdeveloper #servicenowpartner
To view or add a comment, sign in
-
PSA for the #ServiceNow #FSM Implementers: Start with fundamentals and focus on building your foundation before the rush to implement! Taking 1-2 months to start with a solid foundation will pay you back in dividends later on. A colleague of mine didn't have the time line flexibility to implement the foundations before moving forward with deployment. Now, about a year later, there's so much technical debt to unravel, they are contemplating starting over at Day -1 (yes, negative 1). To prevent this kind thing from happening, I would HIGHLY recommend following the attached screenshot from NowLearning when planning for your FSM Implementation. While some things could/should probably be moved (see recommendations for Telco-specific shifts below), following this guide will ensure that your business stakeholders have a higher level of confidence in your deliveries as well as the capabilities of the platform. They will be your advocates in later stages (run and fly) when you want them to align their processes to better support existing, OOTB workflows. Final Thoughts from a post I saw yesterday that reminded me to put a new message in all of my posts moving forward: Documenting your implementation IS NOT AN OPTION, IT'S A REQUIREMENT! If your documentation is taking a significant time, it's because either: 1) There's too much customization (it's your responsibility to not only guide the business on their deployment, but also find a compromise where they can adjust their processes to better support OOTB solutions). 2) Your documentation is too detailed; IMO, just document any of the changes to OOTB workflows, properties, fields, Etc and include what drove those changes and how they're supported. For solutions that are 90% OOTB, documentation shouldn't take any longer than 10% of the implementation time. Recommended Changes to the FSM Implementation Guide for Telco's: 1) Move Knowledge to the Foundation stage and have it a key part of every stage; not approaching any implementation with a Knowledge-centered Mindset is a HUGE missed opportunity with so many Org's, because they always ALWAYS circle back to it eventually... by the time it's too late. 2) Bundle Crew Operations, Task Bundling, and [not listed] Contractor Mgmt into the same Phase under Walk 3) Move Planned Maintenance to Crawl, since this activity is typically supported heavily by Contractors, which will be implemented in the Walk phase. Also, I've seen often where PM activities require some sort of Task Bundling. #DoItRightTheFirstTime
To view or add a comment, sign in
-
ServiceNow Developer |HTML 5|CSS| ITSM | ITOM| Workflow Automation, Glide Script, |CAD|CIS-Discovery|CIS- HAM.
Successfully completed ServiceNow ITSM Processes. Special thanks to #tataconsultancyservices ♥️ for encouraging associates to keep up their learning journey via providing access to #linkdinlearning , #udemy and #iEvolve . Got valuable insights about IT Service Management modules such as. 🚀 Incident Management 🚀 Problem Management 🚀 Change Management 🚀 Knowledge Management 🚀 Configuration Management 🚀 CMDB #itsm #cmdb #servicenow #servicenowdeveloper
To view or add a comment, sign in
-
My mission is to enable enterprises to build and run resilient digital workflows driven by meaningful business objectives and enabled through #ServiceNow.
Whether you aim to > improve operations and service management efficiency, > build a stronger platform governance and compliance, > make more informed IT and business related decisions, > achieve a higher automation and integration, or > better communicate about the value of your organisation... you will need to tackle the ServiceNow #CSDM. Starting with a minimum viable model and extend towards higher visibility and automation. All that and much more in the CSDM Adoption Roadmap and Outcomes - from December 7th 2023 by John Spirko where you will learn: - 12 Common Service Data Model (CSDM) use cases - What parts of the CSDM do I need to define for my use cases - How CSDM adds value - Minimal viable models Link: https://lnkd.in/eUt2dZqN I summarised the key topics in the attached document on a high level. But watching the above video will give you great and deep insights. If you want a better CSDM adoption and faster outcomes, get in touch with Teiva Systems or me directly. #ServiceNow #CMDB #ServiceManagement #Operations
To view or add a comment, sign in
-
Strategic ITSM Professional | Transforming Organizations by Aligning People, Process, and Tech. with Business Objectives | My Strategies Increase Productivity, Lower Costs, and Increase Company Profits!
📣 Hello LinkedIn Community & Fellow Service Management Professionals❗ 🏦 Are you employed by an Enterprise Sized Org. and still struggling with service outages as a result of expired certificates? 💡 INSERT: ServiceNow's ITOM Certificate Management functionality. ServiceNow offers built-in functionalities to streamline and automate your TLS certificate management process. This helps organizations gain better visibility, control, and efficiency over their certificate lifecycle. Here's a breakdown of key aspects: ⚡ Inventory and Discovery ServiceNow helps discover and catalog all your TLS certificates across various systems and locations. This eliminates the need for manual tracking and ensures you have a complete picture of your certificate landscape. ⚡ Automated Alerts and Tasks: The platform proactively monitors certificate expiration dates. When expiry approaches, it can automatically trigger workflows to initiate renewal processes. This eliminates the risk of outages due to missed renewals. ⚡ Incident Management ServiceNow doesn't stop at notifications. It can create incidents for certificates that are already expired, prompting IT teams to take immediate action. ⚡ Prioritization Not all certificates carry the same weight. ServiceNow allows you to prioritize certificates based on their criticality. This ensures that focus is given to renewing certificates essential for core operations. ⚡ Reduced Manual Effort By automating tasks like discovery, renewal alerts, and incident creation, ServiceNow significantly reduces the manual workload associated with certificate management. This frees up IT staff to focus on other critical tasks. In short, if your Enterprise org. is using ServiceNow, and still struggling with Certificate Management, time to setup a call and learn what is required to configure the "Certificate Management" functionality ASAP to eliminate these avoidable service outages that greatly effect your customers and erode their trust. Source: https://lnkd.in/gUTXFZkz https://lnkd.in/gVd2bjwF #ServiceNow #CertificateManagement #Knowledge #Knowledge24 #itil #itil4 #itsm #itservicemanagement #tls #transportlayersecurity #itstrategy #itleadership #innovation #future #futureofwork #futurism #automate #automate #servicedelivery #serviceoutage #incidentmanagement #itom
To view or add a comment, sign in
-
Embracing optimism and viewing setbacks as growth opportunities cultivate resilience and problem-solving skills that are essential for long-term success. There’s no time like the present to learn how to dance! At Veracity Consulting, Inc., our business and technology consulting team focuses on helping organizations evolve through setbacks through strategic thinking, solutions expertise and curious problem-solving. Let us know how we can help you take setbacks and turn them into opportunities. #smallbusiness #kansascity #MBE #WBE #itdelivery #itsolutions #resilience #itsolutions #itconsulting #changemanagement #processimprovement #servicenow #oracleutilities #dataintegration #projectmanagament #programmanagement
To view or add a comment, sign in
-
Technical Services & Offerings - breakdown and definitions 🔥 Service delivery towards the business is built upon a technical backbone of infrastructure and platform services. But how should they be modelled? With CSDM! ✅ - Represent technical services & in what flavors they're offered. ✅ - Tie commitments such as availability, SLA's and uptime to the delivery. ✅ - Linking the underlying system dependencies for the technical offerings. ✅ - Tie it to the catalog in an easy way. Check out our breakdown and example below for an easy representation of the concept. 👇 #servicenow #csdm #cmdb
To view or add a comment, sign in
-
Another step closer to my goals – CIS-CSM certified✅ #ServiceNow #CSM #CISCSM #certification #cis #CustomerServiceManagement #CertifiedImplementationSpecialists #ServiceNowCertified #ServiceNowPlatform #ServiceNowDeveloper
To view or add a comment, sign in
1,714 followers