SmithRx’s Post

Caring for our Members in CA: Due to recent wildfires, we’ve implemented disaster overrides in California, allowing pharmacies to bypass refill-too-soon rejections and to apply overrides as needed to ensure members receive their medications without interruption. Home Delivery Delays due to inclement weather: We are monitoring winter weather across the country and the areas where UPS and FedEx services are impacted or suspended. In such cases, we are working with members to find alternate pharmacies where they can refill their medications. If a member is having trouble getting their medication, they can contact Member Support Services by chat on our website, email ([email protected]) or phone (844) 454-5201). Our team is available Monday through Friday, 8 am - 9 pm ET and Saturdays 11 am - 4 pm ET.

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