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Register today for our inaugural webinar! Industry leaders will dive into the essentials of creating and optimizing staffing pools for better patient care, enhanced work-life balance, and cost savings. Reserve your spot today: https://hubs.ly/Q02ffTKd0.

Last week I had the pleasure to attend a free lunchtime webinar on the topic that is dear to my professional heart - 'understanding patient demand', and particularly the concept of failure demand. The session focused on failure demand in general practice. What is failure demand and where does it come from? The official definition of failure demand represents ‘the inability to do something or something right from the perspective of the customer’. The concept emanates from Professor John Seddon’s work in service organisations. A question emerged during the webinar as to why primary care and general practice does not readily recognise the value of what I call ‘understanding patient demand’. The reason is that people can’t practice what they don’t know. For too many people in the NHS, failure demand remains not part of their lexicon despite the focus in recent years on quality improvement. Improvement is a matter of mindset. GP practices treat all work activity as actual work to be done. They lack the knowledge to differentiate between value and failure demand or indeed consequential failure demand. Therefore, they mistake more activity as additional work leading them to have too little capacity and not enough financial resource. Why does failure demand occur in general practice? The answer is ineffective service and system design. A good example of practice generated failure demand is when a GP surgery imposes an arbitrary protocol on patients that they can only ‘discuss one problem per (10 minute) consultation’. Such a transactional approach generates further work activity. GP practices also deal with a lot of consequential failure demand and mopping up and addressing issues caused by failures in other parts of the healthcare system. Two obvious examples of this phenomena occur when GP practices spend their time progress-chasing secondary care providers for clarity on their patients’ outpatient appointments or clinical diagnostic test results. There are many other examples. A question arose about how to manage consequential failure demand that is generated by other parts of the NHS and directly impacts on general practices. For an enlightened GP practice or even a Primary Care Network (PCN) that understands its patient demand, they can and should do use the data generated by undertaking demand analysis as an empirical evidence-based platform. The purpose is to highlight to other system convenors the importance of the type, frequency and predictability of the problems. Leaders seeing it for themselves can make an informed decision to undertake improvement action to first understand the system causes and redesign them to either remove or if you can’t do that reduce it to low-frequency levels. But here’s the trick: to actually achieve improvement requires an understanding of value demands and a preparedness to design services against such demands. I think this would require a further webinar to explain...

Patient access and revenue generation belong together. See why Luma customers realized manual labor cost savings of $250,000 in the last 6 months https://hubs.li/Q02GpBVG0

Is your urgent care clinic struggling to balance capacity, throughput, and staffing? Fine-tuning your schedule and resources can significantly impact profitability, especially in slower months. Join April Gillam and Teresa Asma for an upcoming webinar, "Full Throttle: Optimizing Capacity, Throughput, and Experiences in Urgent Care." In this quick session, you’ll: 👉 Discover trends from thousands of urgent care locations to keep your operations efficient year-round. 👉 Learn how Disney park strategies can boost your clinic’s efficiency and patient satisfaction. 👉 Get practical tips on using capacity data to optimize your resources. 🎟️ Register here: https://hubs.la/Q02BPgfH0

Is your patient feedback stuck in the past? Most hospitals wait 45-60 days for appointment insights. That's too late to make a real difference. At Excellence 24/7, we're changing the game: → Same-day patient surveys → 24-hour turnaround on valuable insights → 40%+ response rates (industry-leading) Our secret? 1. Timely outreach 2. Quick, user-friendly surveys 3. Actionable data, delivered fast We're not just reshaping healthcare feedback. We're also revolutionizing hospitality industry insights. Want to elevate your patient experience? It's time for a feedback strategy overhaul. Ditch the outdated methods. Partner with Excellence 24/7 to transform your feedback process. What's your biggest patient feedback challenge? Share below - let's solve it together.

Reveal the potential of physician and provider internal resource pools (IRP) in our latest blog post! From boosting operational flexibility to elevating patient care, learn how float pools revolutionize staffing strategies. https://bit.ly/3wTdasc

Today, it is more important than ever before to step back and take a holistic view of the workforce. One such area is building physician and provider float pools. This is more than simply fitting PRNs in for coverage gaps, but is a true strategy to help drive retention, reduce burnout, and create a more agile workforce. Happy to discuss further if you want to learn more, but hope the insights are useful.

"𝐖𝐡𝐲 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐀𝐛𝐢𝐥𝐢𝐭𝐲?” | 𝐏𝐚𝐫𝐭 𝟏 Well, question no more cause we got the answer right here! 😉 𝗔𝗯𝗶𝗹𝗶𝘁𝘆 𝗧𝗵𝗲𝗿𝗮𝗽𝘆 offers a unique model of 𝗳𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗮𝗹𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻, making it an attractive choice for healthcare providers. These features enhance the work-life balance of our clinicians while maintaining high levels of patient care, such as: 📍 Enjoying the freedom to set your own schedule and choose your desired assignments! 📍 Assigning clinicians with multiple patients within a smaller radius, thus, reducing your commute and optimizing your schedule! Wanna learn more? Then stay tuned for our part 2 next week! Now what’s stopping you? 𝐂𝐨𝐦𝐞 𝐚𝐧𝐝 𝐣𝐨𝐢𝐧 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦! 💜

Uncover the Secrets of 5-Star Patient Satisfaction in Urgent Care! 🌟 Our 2024 Benchmarking Report goes beyond the numbers, revealing how top urgent care operators achieve an impressive 97% 5-star rating! Merging Solv's patient review analysis with data from thousands of clinics, we bring you: 🚀 A blueprint for delivering unmatched patient satisfaction 📈 Operational factors that drive excellence 🌐 Best practices for boosting your online presence Gain a competitive edge by downloading the report now! 📊 Dive into insights from 170,000+ reviews across 1,000+ clinics. Get the report here: https://hubs.la/Q02hkbZR0

To effectively enhance patient experience, fostering a culture of empathy and continuous improvement within your team is crucial. I understand this and it's the same approach I prescribe to with my team here at Patient Guide Solutions! Always here to help. #humanexperience