SevenRooms’ Post

The art of hospitality by Danny Meyer, Union Square Hospitality Group 🌟 Excited to share insights from Danny Meyer's illuminating talk on "The Art of Hospitality"! Danny Meyer's insights on "The Art of Hospitality": 1. Culture of Hospitality: Meyer emphasizes the importance of fostering a culture of hospitality within an organization, where every team member prioritizes the guest experience. 2. Hospitality vs. Service: He distinguishes between hospitality and service, noting that while service is a technical skill, hospitality is a mindset focused on making guests feel valued and welcomed. 3. Empowerment of Employees: Meyer believes in empowering employees to make decisions that prioritize guest satisfaction, trusting their judgment and understanding that every interaction matters. 4. Anticipation and Adaptation: He stresses the need for anticipating and adapting to the changing needs and preferences of guests, ensuring that their experience is always personalized and memorable. 5. Community Engagement: Meyer discusses the importance of engaging with the local community and creating spaces that reflect the unique character and culture of the area, fostering a sense of belonging for guests. 6. Continuous Improvement: Finally, he advocates for continuous improvement and learning in the pursuit of excellence in hospitality, encouraging feedback and embracing opportunities for growth. These points can serve as valuable insights for professionals in the hospitality industry and beyond, highlighting the principles and practices that contribute to creating exceptional guest experiences. 🌟In a world where exceptional service often blends into the background, Danny Meyer's philosophy shines a spotlight on the true essence of hospitality. Here are some key takeaways: 👉 Culture of Hospitality: It's not just about service; it's about fostering a culture where every team member is dedicated to creating memorable experiences for guests. 👉 Empowerment of Employees: Trusting and empowering employees to make decisions that prioritize guest satisfaction leads to genuine connections and exceptional service. 👉 Anticipation and Adaptation: By anticipating and adapting to guests' evolving needs, we can ensure that their experience is always personalized and memorable. 👉 Community Engagement: Engaging with the local community and reflecting its unique character fosters a sense of belonging and enriches the guest experience. 👉 Continuous Improvement: Embracing feedback and continuously striving for excellence allows us to learn, grow, and consistently exceed expectations. A good insight into having great hospitality in any business. In order to have a high hospitality behavior you need to have these six emotional skills, kindness, optimism, work ethic, curious intelligence, empathy, self awareness and integrity. #Hospitality #CustomerExperience #LeadershipDevelopment 🌟 Danny Meyer

🌆 A lesson from the world of hospitality for businesses of all stripes. 🌆 Merriam-Webster defines hospitality as ‘generous and friendly treatment of visitors and guests.’ This definition travels far beyond the boundaries of hotels and restaurants. Imagine the impact if your business were to embrace this ethos with all its stakeholders – employees, customers, and partners. This inclusive approach could foster increased loyalty, better teamwork, and a stronger business overall, making everyone feel valued and integral to the business. So, which elements of hospitality will you incorporate into your business today? #Hospitality #BusinessCulture #Generosity #Friendliness

In hospitality, EQ isn't just an asset; it's essential. From understanding guests to team synergy, emotional intelligence drives success. Dive into our carousel to explore the various facets of EQ in hospitality. Don’t miss out on further insights with our upcoming poll and deep dive! #emotionalintelligence #hospitalitysuccess #teamdynamics #geckohospitalitycalifornia

Discover how network monitoring is transforming the hospitality guest experience in this blog from Belden Inc.'s David Wells and Zane Blomgren. #smartbuildings #hospitalitytech #belden #networkmonitoring

What does hospitality really mean? When I ask this question I’ve received answers like: it means somebody there who can engage or welcome a guest, and answer questions when they are confused or frustrated, It means provisioning them with necessities. I guess these might meet the base meaning of hospitality, but it falls short of how I would define hospitality. I believe hospitality is about understanding what others need to feel genuinely welcomed, appreciated for who they are, to be comfortable, and be genuinely cared for. It's the art of creating an environment where people feel not just accommodated but valued. Hospitality is about greeting people with open arms, welcoming them into your “home”, treating them as if they belong. Recognizing our house may be our business, our stadium, our community it is important to create common bonds in each. How do you employ hospitality within your own organization? #TimelessPrinciples #CoreValues

It's the little things that mean the most. Will Guidara has mastered the concept of "unreasonable hospitality" and provides great reminders of how little, thoughtful actions can result in customer loyalty. Check out the example of unreasonable hospitality below. It's a good one! What do you do to make your clients/customers surprised and delighted?

Because of what we do, we've had the pleasure of visiting many venues and meeting people from all over the UK. This means we've heard a LOT of myths. Let's take a look at some widely accepted myths in the hospitality industry that we need to clear up right now! #HospitalityInsights #InventoryManagement #Abbey5StarBlog

I love this stuff. And it's not just for hotels and restaurants. Absolutely every service business should think like this. If you're a creative agency and someone hires you to draft something up for their 10 year anniversary party, If you're a outsourced staffing company and you're hired because the client just closed a big round of funding, If you're an attorney and you're hired to draft closing docs for a sale, ... there are opportunities to do the job in a way that makes a client for life and creates a story they share. It's good for your business and let's be honest, it's just more fun. And if you're like, oh I don't have the budget to do stuff like this... Your finance person here is saying, this is customer retention and acquisition costs. You should ALWAYS have the budget for it even if you have to get extra creative and limit the actual cash out. This is often the cheapest and highest impact BD spend you can find. So go blow some minds.

What industry peeps are joining me in Bellevue today?

Curious how Gage Hospitality Group saved 40 hours per month in managers' time with TipHaus? Hear from Diego Decordova, General Manager at Gage Hospitality Group, on how TipHaus revolutionized their tip management system. Despite complex tip structures, TipHaus's free trial proved it could handle everything efficiently. They reduced manual tip handling from 8 hours a week to just 20 minutes a day, saving $20,000 a year in labor costs and eliminating errors from manual calculations. Employees love the transparency, and managers appreciate remote access for adjustments! 🔗 Watch the full testimonial to see how TipHaus can streamline your tipping process ➡ https://lnkd.in/eW2w9-Ma #hospitality #techsolutions #restaurantmanagement #efficiency #costsavings #testimonial