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"While cyber security may not fall under the remit of most customer experience (CX) leaders, [the CrowdStrike outage] underscores the importance of promoting and supporting these initiatives organisation-wide." Speaking with CMSWire following last week's global IT outage, Steve Ross, Director, Americas, at S-RM discusses how this situation should remind leaders across all areas of an organisation about the importance of business continuity planning (BCP). Read the article: https://hubs.li/Q02HZFvg0 #CX #BCP #cybersecurity #CrowdStrike #IToutage

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