POV: a typical meeting at Rover’s Barcelona office.
Due to the negligence of your CX , UX and product team you matched an incompentent dog sitter with an aggressive german Shepard whose walker didn’t have the common sense to put the dog on a leash. Resulting in the dog attacking both of my dogs , and both me and my husband injured and bleeding. And yet your user experience team never considered some dog breeds need dog walkers who care or can physically handle them. This walker did nothing but stand by and yell about it not being her dog as me and my family were on a public sidewalk trying to enjoy a walk. She did not even have enough common sense to shut the damn gate prior to letting a dog that’s known to have naturally aggressive behavior. And then the owner of this dog tells me to call your trust and safety dept only for the rude woman to tell me to Wait while I’m in a vet ER with my dog
This is a screen shot from using your auto complete address finder. You’ve added a feature that makes it harder to enter a postcode
Oh my gosh! How do I sign up?
Ah q bien 🤩
Oh, where can I find Rover stickers?
Tell me how I can get some cute Rover stickers! 🤩
Wow! I didn’t know there was an office in Europe.
Well dressed and ready to concur the day!
User Experience Designer | Strategist
1moDue to the negligence of your CX , UX and product team you matched an incompentent dog sitter with an aggressive german Shepard whose walker didn’t have the common sense to put the dog on a leash OR SHUT THE GATE of their front lawn prior to letting a big dog out of the house. Resulting in the dog attacking both of my dogs , and both me and my husband injured and bleeding. And yet your user experience team never considered some dog breeds need dog walkers who care or can physically handle them because this woman couldn’t & didn’t care to try and help. This walker did nothing but stand by and yell about it not being her dog as me and my family were on a public sidewalk trying to enjoy a walk. then the owner of this dog tells me to call your trust and safety dept only for the rude woman to tell me to Wait while I’m in a vet ER 24 HOURS for someone to reply to my EMAIL. In an emergency situation?! You want me to wait ? Also why on earth your customer Samuel satanovsky isn’t dealing with the awful and traumatic ineffectual nature of this concerning vet bills? Is BEYOND ME. Not to mention my injuries and my husbands!!!