Experiencing major setbacks with Porter! Was counting on an urgent express courier for 28-April-2024, but it's been languishing in the source region for over a day now. The tracking system's off-kilter and customer service is a letdown — can't even speak to an authorized personnel! Ticket ref: PTL-27729. When reliability falters, business suffers! #PorterCourierService #CustomerExperience
Prabhu Roshan’s Post
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A great example of how we can be there ASAP to help! As Jamie said, if you are reading this and have the same experiences, please get in touch with me to see how Today Team can step in!
UK wide B2B Collection & Delivery Services | Same Day | Dedicated | High Value | Vans & HGVs | Bespoke Solutions
Never a dull moment at Today Team Time Critical Logistics 🙃 We got a phone call gone 6pm last night, from a North West based client, who had sent a pallet through a network service to Enfield. It looks like the driver covering that area was in a bit of a rush yesterday... Not only did he dump the pallet without any communication with the client or intended recipient, he also dumped it at the wrong address blocking the drive and part of the road… 😐 As you can imagine, the client and the neighbour of the intended delivery point were over the moon. One phone call to us and within the hour, a tail lift vehicle had collected and delivered the pallet to the right address (which was only 3 doors down so maybe one of our shortest journeys?) If you’re reading this and have experienced similar issues with your logistics, then drop me a line and let me show you how we can improve things for you ✔ #TrustTodayTeam #Urgentdelivery #Samedaydelivery #Nationwideservice
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Apologies for such an experience, Prabhu. We have already escalated your concern to our courier team and they're looking into it on priority. Our team will get back to you soon with an update. Appreciate your patience in the meantime.