RingCentral’s Post

🔔 User experiences with a program can vary from negative, discouraging encounters to positive ones that evoke good emotions and encourage regular usage. Meeting customer expectations upon their initial interaction is crucial, as satisfied clients are more likely to return or make a purchase. #ProductRocket #BusinessGrowth #ProductManagement #UXDesign #ProductUXDesigner #UXDesigner #ProductUXDesign

Embark on a journey through the eyes of your customers with our product design: customer journey map exercise! 🌟🛤️ Dive deep into understanding your users' experiences and craft solutions that resonate. Uncover hidden insights and enhance user satisfaction through strategic design thinking. Join us as we navigate the path to customer delight and innovation! 🚀 Follow for more expert tips and exercises to elevate your product design game. #ProductManagement #GrowJunction #CustomerJourney #ProductDesign

Hello connections, just wrapped up hours of reviewing Zoom recorded customer research sessions. The experience highlighted the need for features like those found in Gong, such as skipping directly to customer speaking sections or specific topics. Are any of you leveraging Gong for recording usability sessions or using other tools tailored for product and experience design research? #CustomerResearch #ProductDesign #UserExperience

Last night, I gave a talk on usability testing. My lead-in: "Don't expect people to buy or use your product, service or technology without taking the time to see if it's usable and meets their needs." For those companies wondering how to address poor sales, customer complaints, expensive rework and more! Try usability testing! You will be surprised by what you learn and how it can make a difference. #usabilitytesting #userexperience #customerexperience #productdesign

🔥 New Video 🔥 How to Measure User Satisfaction In this video, we will discuss how to measure user satisfaction. We will cover the following topics: 🔻 What is user satisfaction? 🔻 Why is it important? 🔻 Different ways to measure user satisfaction https://lnkd.in/e8CVchkw

Creating an option selection process that is easy and stress-free is a crucial aspect of product design, significantly influencing user satisfaction and overall product success. The way users navigate and make choices within a product can greatly impact their overall experience, shaping their perception of the brand and influencing their likelihood of continued use. #think about your customer #makelifebetter easy for the customer

User experience is a value loop User Experience is all about delivering value to the people who use a product or service. When we create a great user experience, it's highly likely that value will come back to the organization. Think of it as a loop: when value goes out to the users, it often comes back to the organization in the form of increased customer satisfaction, loyalty, and even financial success. It's a win-win situation! By understanding what users want and need from a product, we can design and build experiences that truly deliver value. This could be anything from intuitive navigation, seamless interactions, or personalized features, or just anything that would make their lives easier and more enjoyable. So tell me, have you ever experienced a product or service that truly delivered value to you as a user? #uxdesign #uiuxdesign #uiuxdesigner #dolapoakintunde

⌛ We're 3 weeks away from the #1 hybrid event for customer experience professionals, built to help you level up your digital experience. So here are 3 reasons to signup to #CXCircleMelbourne on May 29th: 💯 *Gain experience points* - Hear from industry experts (Country Road Group, Allianz, Telstra and more) and see the playbooks of CX pioneers who’ve been there, done that. 🎮 *Engage multiplayer mode* - Connect with peers from every industry and discipline—from marketing and design to product and UX. 🔓 *Unlock new skills* - Discuss your challenges with our solution experts and become your business’s go-to for all things CX. Ready to get your game on? Link to sign up virtually in comments:

😵 Businesses lose $1.6 Trillion annually due to frustrating customer experiences. 🚀 Our platform helps businesses deliver personalized experiences and achieve product-market fit effortlessly. 📢 Follow us to be the first to hear when we go live!  #Innovation #CustomerExperience #PersonaX

Is your digital presence delivering the wow factor your customers expect? Find out how Digital Experience Testing can help you iron out wrinkles, enhance functionality, and gain a competitive edge. Discover more in our insightful blog post: https://bit.ly/49QYXcW #UserExperience #DigitalTransformation #UXTesting