Raya CX’s Post

While the shift towards online retail is real, the perception that ecommerce’s gain comes at the expense of brick-and-mortar isn’t correct. Physical retail is predicted to continue to grow 4% year on year, totalling an estimated 70% of sales by 2027. And new online shopping habits are rapidly reshaping consumers’ expectations of the in-store experience. If you’re looking at how to meet demand for blended customer experiences, here are the important capabilities to deliver 👇 #omnichannel #physicalretail #unifiedexperience #unifiedcommerce https://hubs.la/Q02gw7qt0

Transforming returns into a strategic advantage is easier than you think! From leveraging store credits to driving sales, to using gift cards for boosting customer loyalty, the latest trends in return management are changing the way businesses grow. Read the full blog: https://lnkd.in/eEzw9JNV #eCommerce #Retail #returns #CustomerExperience #omnichannel

Last Chance to Register! Don't miss out on tomorrow's insightful webinar on Overcoming the Logistical Challenges of Multichannel Product Returns. June 25, 2024 @ 1 PM ET (That's TOMORROW!) With a staggering $734B in merchandise returned in 2023, mastering multichannel returns is crucial for your business. Join us to learn: - Centralizing your return process - Unifying policies across channels - Creating seamless customer experiences - Preventing return fraud Limited spots left! Register now to secure your place: https://hubs.li/Q02D0FF40 #returnmanagement #omnichannel #ecommerce #customerexperience #webinar #ReverseLogix

This shift in retail behavior is why businesses need to be smarter with their online presence and customer engagement. Stay ahead of the game with real-time data insights and integrated platforms that boost both online and in-store experiences! Want to streamline your operations and grow your business? Tap the link in bio to learn how Universell Platform can help! 🚀 #RetailTrends #FunFactFriday #CustomerBehavior #RetailSuccess #Omnichannel #Ecommerce #SmallBusinessTips #UniversellPlatform #BusinessGrowth #TechForRetail

Customers expect seamless support across various channels. Is your organization keeping up? Stay tuned as OnR's Customer Support Experience Survey delves deep into the data to uncover insights that will reshape your understanding of customer service excellence. Follow us for updates on how integrating multiple support options can lead to better service delivery. #CustomerService #Omnichannel

Understanding and implementing diverse return options can make a significant difference in your business’s success. From refunds to gift cards, explore how each method impacts customer loyalty and revenue retention. Read the blog: https://lnkd.in/eEzw9JNV #Ecommerce #CustomerExperience #RetailStrategy #retail #omnichannel

TMP Direct provides data-powered insights and a comprehensive Omni-channel Tech Solutions, enabling retail and e-commerce teams to adapt to changing customer demands and enhance customer engagement. Are you prepared to elevate your Direct-to-Consumer strategy? Start a conversation with TMP with 39 years of experience! #RetailTech #Ecommerce #DataDriven #OmniChannel #CustomerExperience #CustomerFirst #digitaltransformation #automatedassistance #AIchatbots #humanizedinteractions #customerexperience #realconversations #TMPDirect

Route optimization for quick delivery times have never been so important. 62% of online customers in the US believe that fast #delivery time is the most important part of a good #customerexperience. From the rise of #ecommerce and #omnichannel #fulfillment there has been exponential want from consumers for #seamless and #efficient #lastmiledelivery. Here are our top ways that you can optimize your route. Check out the importance of last-mile #integration for your #revenue growth: https://lnkd.in/dydp4Wes

**From eCom to card-present with smartPOS** Explore how SmartPOS is revolutionizing retail by creating a seamless #omnichannel experience - read here 👉🏼 https://lnkd.in/e34qj6fx 💡To stay competitive, #retailers must integrate online and offline shopping experiences, making in-store checkouts as seamless and enjoyable as online ones. Traditional #POS systems fall short with long queues and limited payment options, but #smartPOS systems offer a mobile-first, personalized approach that enhances in-store satisfaction and boosts revenue. #Aevi #Blog #ThoughtLeader #InPersonPaymentOrchestration

I think everyone in the #ecommerce would agree that moving from just an online business to having a physical store involves some big steps, like picking the right location, managing inventory well, and training staff for face-to-face customer service. But one of the toughest parts is blending online and in-store #operations smoothly. That’s where #SmartPOS comes into play - it gives you a single system to handle both online and in-store transactions seamlessly. Find out more in Aevi's blog article 👇🏼 #Aevi #LifeAtAevi #InPersonPaymentOrchestration