Rainmaker for Contractors’ Post

🔥 Who should ask for a review at your company? EVERYONE! 🔥 Whether it's the foreman at the end of a job or the person answering the phone, every customer interaction is an opportunity for a review. 💯 Don't limit yourself to just job reviews, think service calls and sales calls too! 🌟 Let's make customer reviews a priority in every interaction. 💪 Check ouit the whole episode #CustomerReviews #CompanyCulture #ReviewGoals #CustomerSatisfaction #BusinessTips #CustomerService #SalesCalls #ServiceCalls #rainmakerforcontractors

Excited to share some new insights into the world of #SalesCommission for our dedicated Service Technicians 🛠️💼 A service technician's job is vital, often being the face of our company to our valued customers. Incorporating sales commission into their compensation package not only provides an extra incentive but also emphasizes their crucial role in client acquisition and retention 🤝 Sales commissions can serve as a motivator, encouraging our service techs to promote and sell products or additional services to customers, creating a win-win situation 🏆 Rewarding their efforts is crucial in fostering a sense of appreciation and boosting workplace morale 👥 However, implementing a sales commission strategy requires careful planning to ensure it's fair, understandable, and beneficial. We’re currently developing our method, designed to support our service techs yet uphold our commitment to customer satisfaction 👍 Stay tuned, and share your thoughts on how sales commission for service techs impacts your business. Excited to learn from all of you! 🚀 #ServiceTech #Sales #Commission #RewardingEffort #businessstrategy

When you’re job description starts off with all about the company. You’re yelling to the world you are not customer focused first.

Integrity Integrity to me is doing the right thing diligently when no one is watching. This resonates with me at all times even when relating with customers. i. Have I ensured that my customers are having the best experience with my organisation? ii. Am I diligent enough in my duties? iii. Can I say I merit this renumeration? iv. If tables were to be turned and I am at the other end can I say this Customer relations officer attended to be in a professional, efficient manner? These questions are my driving force daily.

It may be old fashioned, however, regularly meeting your customers /clients in person will give you first hand knowledge into future challenges and requirements for their valuable assets. Also, people definately appreciate your efforts to provide direct management support rather than relying solely on your field technicians. As a line manager, ask yourself “when was the last time I met with a client face to face”. Meeting with your clients regularly definitely helps with client retention so remember, always treat your existing clients as gold.

7 Tips To Land Your First Customer Service Call Center Job: Sales and technical support teams are like little armies protecting a company’s reputation. Call center representatives, meanwhile, are like field commanders who answer calls, troubleshoot issues, and track all of their progress to protect the company and its customers. But being a call center representative requires a lot of skills […] The post 7 Tips To Land Your First Customer Service Call Center Job appeared first on .

I’ve been working on a little quiz for anyone who is in the construction sector who has any involvement with a construction cleaning company I’d really appreciate if you have a spare 5 mins to give me your thoughts 🫶 1. What are the primary services that customers expect from a construction cleaning company? 2. Why is it important for a construction cleaning company to adhere to safety and health regulations? 3. What role does communication play in meeting customer expectations in the construction cleaning industry? 4. How can a construction cleaning company ensure high quality and thoroughness in their cleaning services? 5. Why is it important for a construction cleaning company to have flexible scheduling options? 6. How does the experience and training of a cleaning crew affect customer satisfaction? 7. What are some common concerns customers might have about hiring a construction cleaning company, and how can those concerns be addressed? 8. Why is eco-friendly cleaning important to some customers, and how can a construction cleaning company cater to this preference? 9. How can a construction cleaning company effectively market its services to potential customers? 10. What are some indicators of a reputable and reliable construction cleaning company that customers should look for?

Customer Visits!  Want to know how your product is being used, experience the jobsite challenges first-hand, or be fueled by your customers' passion to be better each day? Go to your customers!! Recently, I did just that. Two days in central Florida, 600 miles in a Mini Cooper, five meetings, awesome people, buckets of sweat, use cases found, laughs, lessons learned, and so much more. What was reinforced on me? See below.   1️⃣ Roadway projects are a different animal. ➡ They’re hot, loud, bright, dangerous, active, exciting, and important. Given that, if a product isn’t simple, helpful, or reliable, it quickly gets tossed to the scrap pile.   2️⃣ While the future is coming, don’t forget to solve today’s challenges. ➡ A solution can be in place, someone might understand it, but full adoption across an organization or industry is a different story. Improvements to existing practices can lead to massive gains with less disruption. 3️⃣ Honestly, showing up and acting with care – there’s a reason we are taught these at a young age as they apply all through life. ➡ At the end of the day, people want to be valued and feel appreciated. We can look past mistakes, ride out changes, and put in extra effort if, on the flip side, there’s confidence the same is provided in return. This forms a true partnership and common goal, which leads to a better product.   Overarching all this... Having a laugh 😆, exchanging smiles 😃, or brightening the day a little are the fun 🌞, meaningful moments that carry everything forward. So, get out there! Jump in a car 🚗, on a plane ✈, and go meet your customers in their environment. It never gets old seeing someone use the thing your team has put so much time and effort into. A big thanks to P & S Paving, Inc., Preferred Materials, Inc, HNTB, Anderson Columbia Co., Inc., K-Factor, Inc., England-Thims & Miller, Inc., Florida Department of Transportation. Happy Trails and Stay Safe.

Recently, I was interviewed for a fast-paced customer service position, and one of the key questions the hiring manager asked was how I handle pressure. My response was: “I handle pressure well, especially in environments involving emergency calls, urgent requests, and time-sensitive deliveries (as the position was to support emergency maintenance services). I’m skilled at prioritizing emergencies, urgencies, and varying customer needs, whether through calls, emails, or texts. This is a core part of my customer service expertise and customer-centric approach. However, if the pressure stems from poor management, I don’t believe it’s necessary to accept that kind of environment.” The outcome? I wasn’t selected for the next stage of the process. Makes you wonder, doesn’t it? 😒😒😒