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How is this mortgage downturn different (and more dangerous) than those of the past? According to STRATMOR Group Customer Experience Director Mike Seminari, "The stormy weather we’ve seen in the past couple of years in the mortgage industry (high rates, low housing inventory, golden handcuffs, etc.) has pushed many lenders into the unfamiliar territory of selling off their servicing to hungry correspondent lenders. And those correspondent lenders have expert teams that will aggressively pursue those borrowers once the rates finally turn.” In this month’s CX Tip, Mike dives into why getting the customer experience perfect the first time around has never been more important and shows how increasing customer loyalty can shark proof your business when rates start to come down. Check out, “Shark Proof Your Business for The Next Refi Wave” for practical tips on how to build meaningful relationships that increase loyalty to catch success in the next refinance wave. https://lnkd.in/gTNgf3ZT

Discover the undeniable advantages of entrusting your homebuying journey to independent mortgage brokers. Experience the swiftness, convenience, and cost-effectiveness that sets us apart. Allow our seasoned professionals to leverage their in-depth knowledge and unparalleled commitment to customer satisfaction in serving you. #MortgageBrokers #HomebuyingMadeEasy

In the mortgage industry, client satisfaction isn't just about closing deals—it's about building lasting relationships. Every interaction counts in this competitive industry. Here are some of the ways that the best mortgage brokers keep their clients satisfied. How effective is your client retention strategy? Get more insights from our article here: https://lnkd.in/gr2aJaG8

J.D. Power released the 2023 U.S. Mortgage Origination Satisfaction Study results today, and PrimeLending is excited to be one of the top companies on the list! This survey measures overall customer satisfaction based on communication, digital channels, level of trust, loan offerings meeting customers’ needs, ease of doing business, and people. The 2023 study was fielded from Nov 2022 - Aug 2023 and is based on responses from 9,191 customers who originated a new mortgage or refinanced within the past 12 months.

Did you know? At one of our new developments, we found a staggering 87% of visitors weren't in a position to proceed. By partnering with an experienced agent who understands new builds you can turn those "not-quites" into "absolutes", helping you hit your sales targets. Here is how we do it: Streamlining Sales: Most of our viewers had a property to sell, from working with our branch network we can play a pivotal role in securing a buyer, in doing so we ensure that we have full transparency of the chain, resulting in fewer cancellations and a better customer experience. Expert Mortgage Guidance: Our dedicated new home mortgage advisors ensure your buyers get the right financing and advice for their new build purchase. This avoids surprises and streamlines the approval process. If you are considering bringing an agent on board get in touch today! [email protected] 07542 855 455

Mortgage lenders looking to drive more referrals and repeat business: It takes more than having a borrower “love” you. It’s about the process. In a recent interview with Pat Sherlock, STRATMOR Group Customer Experience Director Mike Seminari offers strategies for guiding borrowers through the lending process — from first interaction to closing — unscathed. Check out “Top Three Strategies to Get More Referrals.” https://lnkd.in/gg55wDym

Our customer experience is so important to us 🥰 Throughout our clients mortgage journey, we really want them to know that we care about them. It's great to be described as professional, caring and personal. We'll take that! 💪 Thankyou Rae for your review ❤️ #weloveourclients #clientreview #ClientFeedback #mortgageadvice #mortgagesmadesimple #mortgagebroker

Giovanni's dedication to making the mortgage process seamless and his commitment to exceptional customer service shine through every step. Thrilled to have earned your recommendation. Ready to assist more dreams coming true! #DreamHome #CustomerFirst #MortgageExcellence #mortgageexperts #equitynow #nyrealestate #PArealestate #NJrealestate #ctrealestate #flrealestate #testimonialtuesday

Despite daunting mortgage interest rates and a tight housing inventory, insights from the J.D. Power 2023 U.S. Mortgage Origination Satisfaction Study show a notable improvement in how customers feel about their lending experience. What’s the key to this improvement? A personal touch. Beyond just competitive rates, lenders stand out by personalizing services and guiding clients through an increasingly complex loan market. Learn more from National Mortgage Professional 👉🏻 https://hubs.la/Q02cghCq0 #JDPower #MortgageOrigination #Mortgage #Lending

Mortgage brokers may be missing out on a vital sector of buyers, according to new research by Agile Market Intelligence and the FBAA. More than half of people (56%) requiring mortgages for the first time said that they preferred going through a proprietary channel than a mortgage broker. Of the 44% of future first-time borrowers who responded that they would use a mortgage broker, 11% said that they would research options online and then speak to a mortgage broker. “This presents a challenge and a huge opportunity for brokers, and we must look for ways to reach and educate first time borrowers,” said FBAA managing director Peter White. Mortgage brokers provide such a valuable service, so it would be great to see more future first home buyers benefitting. -------------- Want credit repair advice? Contact Clear Credit Solutions on 1300 789 783 or [email protected]. We’ve won the ‘Credit Score / Credit Repair Services’ category in the annual ProductReview Awards for four consecutive years. #creditrepair #creditreport #mortgagebrokers