When 'digital transformation' is just a buzzword. I recently had a bumpy ride with #Acko car insurance. Their app? Super sleek and user-friendly. But their on-ground action? A nightmare! Car insurance isn’t just about digital razzle-dazzle. It's about real humans – roadside assistance, technicians, claims handlers, coordinators, customers. And here’s where Acko hits a pothole: their third-party/partner ecosystem in #Bangalore is uncoordinated, unpredictable, and slow. Lessons learned: #Digital #transformation is often just a catchphrase with little on-ground impact. A good app isn't enough! Ask the big question to clients - what's the end goal of digital transformation? #CustomerExperience
Agree! In the digital razzle-dazzle of 'Roti, Kapada Aur AI' ERA, last mile experience is ignored.
7+ Years in SEO, Meta Ads, UI/UX Auditing, & Content Marketing | Scaling Brands & Driving Digital Growth
3moAs always, your posts are thought-provoking. People must understand their end goal rather than running behind the buzz.